Ebony Campbell
Hilton Head Island,SC
Summary
Resourceful and seasoned Food & Beverage professional known for high productivity and efficient task completion. Possess specialized skills in customer service management, team coordination, and operations oversight. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Front of House Team Leader
Heritage Golf Group
Hilton Head Island, SC
03.2019 - Current
- Leading and motivating a team of front-of-house personnel to deliver exceptional customer service.
- Carrying out regular performance reviews with the team and providing feedback and support where necessary.
- Dealing with customer complaints in a professional manner, escalating issues as appropriate.
- Monitoring the quality of food served to customers, taking action where required.
- Managing cash handling procedures, including cashing up at the end of shifts.
- Ensuring health and safety regulations are adhered to within the restaurant environment.
- Providing guidance and training to new members of staff on company policies and procedures.
Customer Service Manager
Brown Moving & Storage
Hardeeville, South Carolina
04.2017 - 02.2019
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Developed policies and procedures related to customer service operations.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Keyholder Manager
Advanced Auto Parts
Bluffton, SC
01.2016 - 05.2017
- Assisted store manager with interviewing, hiring and training new keyholder staff.
- Organized and maintained inventory levels by reordering merchandise when necessary.
- Supervised the daily activities of all keyholders to ensure compliance with company policies and procedures.
- Monitored cash register transactions to verify accuracy of funds received and change given out.
- Conducted monthly inventory audits to ensure accurate stock records were kept up-to-date.
- Maintained a safe working environment for employees by enforcing safety regulations and conducting regular safety inspections.
Laboratory Technician
Quest Diagnostics
Hilton Head Island, South Carolina
08.2013 - 11.2016
- Processed specimens following established protocols while adhering to strict safety standards.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Performed laboratory tests such as cell culture, ELISA, Western blotting and PCR.
- Analyzed data using various software programs including Microsoft Excel and GraphPad Prism.
- Managed inventory levels by ordering supplies and ensuring stock is available when needed.
Phlebotomist
Memorial Health University Medical Center
Savannah , Georgia
05.2010 - 06.2013
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Education
Associate of Applied Science - Medical Laboratory Science
Coastal Pines Technical College
Waycross, GA05-2009
Skills
- Guest relations
- Language proficiency
- Hygiene standards
- Upselling strategies
- Training and mentoring
- Staff motivation
Timeline
Front of House Team Leader
Heritage Golf Group
03.2019 - Current
Customer Service Manager
Brown Moving & Storage
04.2017 - 02.2019
Keyholder Manager
Advanced Auto Parts
01.2016 - 05.2017
Laboratory Technician
Quest Diagnostics
08.2013 - 11.2016
Phlebotomist
Memorial Health University Medical Center
05.2010 - 06.2013
Associate of Applied Science - Medical Laboratory Science
Coastal Pines Technical College