Ebony Castillo
San Antonio,TX
Summary
Dynamic and adaptable professional with a proven track record at Bubba Gumps Restaurant, excelling in customer service and team collaboration. Enhanced guest satisfaction by optimizing table turnover and managing high-pressure situations. Skilled in multitasking and effective time management, consistently delivering exceptional dining experiences and improving service efficiency by 20%.
Overview
1
1
year of professional experience
Work History
Host
Bubba Gumps Restaurant
10.2024 - 10.2025
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed reservation system, optimizing table turnover and guest satisfaction.
- Assisted servers with menu inquiries, enhancing customer experience through effective communication.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Monitored waitlist, coordinating seating arrangements for efficient service flow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Warren High School
San Antonio, TXSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Flexible and adaptable
- Customer engagement
Timeline
Host
Bubba Gumps Restaurant
10.2024 - 10.2025
High School Diploma -
Warren High School