Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ebony Cox

Ebony Cox

Raleigh,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Key Holder

The Gap
05.2000 - 05.2021
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Marketing Coordinator

NARD
01.2009 - 02.2012
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Answered general marketing department inquiries by email, phone and mail.
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
  • Planned and executed internal and external marketing events.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Managed team calendars and scheduled events for multiple staff members.
  • Planned trade shows and vendor fairs for clients and partners to attend.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Proofread marketing documentation to check for spelling, grammar and syntax errors.
  • Researched, gathered and edited proposal materials.
  • Sourced vendors for services such as video production and materials to complete marketing objectives.

Assistant Store Manager

MCDONALDS CORP
05.2001 - 08.2008
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

Education

High School Diploma -

Plymouth High School
Plymouth, NC
2000

CREDENTIALS CRETIFICATE - EDUCATION

BEAUFORT COUNTY COMMUNITY COLLEGE
Washington, NC
06.2001

Skills

  • Strategic Planning
  • Order Management
  • Goals and Performance
  • Sales and Marketing
  • Customer Service
  • Time Management
  • Profit and Loss
  • POS Systems Operations
  • Workflow Schedules
  • Staff Management
  • Cost Control
  • Employee Performance Evaluations
  • Interviewing and Prescreening
  • Staff Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fall seven times and stand up eight.
Japanese Proverb

Timeline

Marketing Coordinator

NARD
01.2009 - 02.2012

Assistant Store Manager

MCDONALDS CORP
05.2001 - 08.2008

Key Holder

The Gap
05.2000 - 05.2021

High School Diploma -

Plymouth High School

CREDENTIALS CRETIFICATE - EDUCATION

BEAUFORT COUNTY COMMUNITY COLLEGE

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Ebony Cox