Ebony Glaspie
Washington,NC
Summary
Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.
Overview
14
14
years of professional experience
Work History
Document Control Specialist
PAS, Inc
Washington, NC
03.2015 - Current
- Ability to read and interpret policies and procedures for varying complexity.
- Maintained all documents in a secure electronic database. Keeping them moving in a proper flow by applying strong organizational, planning and multitasking abilities.
- Collaborated with other departments on the implementation of new processes or systems related to document control.
- Resolved discrepancies between versions of documents prior to their approval or release.
- Performed data entry into various databases used for tracking document revisions.
- Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
Document Controller
Stanadyne, Inc
Washington, NC
05.2011 - 10.2014
- Tracked progress on projects, ensuring that all relevant documents are received in a timely manner.
- Monitored due dates for drawings, specifications and technical manuals.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Helped reduce overall waste by effectively archiving critical data, which effectively saved annually.
Customer Service Representative
Flanders Filter
Washington, NC
12.2009 - 03.2011
- Consulted with customers to resolve service and billing issues.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Washington High School
Washington, NC06-2002
Bachelor of Science - Criminal Justice
University of Mount Olive
Washington, NCAssociate of Applied Science - Business Administration
Beaufort County Community College
Washington, NC08-2024
Skills
- Database Maintenance
- Records Management
- Document Management
- Skilled in Microsoft Office Programs (Excel, Powerpoint, Access)
- Maintains Confidentiality
- Verbal and Written Communication
- Customer Service Experience
- Data Archiving
- Policy Interpretation
References
References available upon request.
Timeline
Document Control Specialist
PAS, Inc
03.2015 - Current
Document Controller
Stanadyne, Inc
05.2011 - 10.2014
Customer Service Representative
Flanders Filter
12.2009 - 03.2011
High School Diploma -
Washington High School
Bachelor of Science - Criminal Justice
University of Mount Olive
Associate of Applied Science - Business Administration
Beaufort County Community College
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