Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ebony Ivory

Ebony Ivory

Seattle,WA

Summary

Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Grand Hyatt Hotel
Seattle, WA
10.2022 - 02.2025
  • Kept records of room availability and guest accounts, manually or using computers.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.

Drama Teacher

Drama Kids International
Renton, WA
06.2022 - 07.2022
  • Assessed student progress through regular evaluations and feedback sessions.

Gas Station Clerk

Chevron
Seattle, WA
04.2022 - 07.2022
  • Processed customer payments quickly and returned exact change and receipts.
  • Monitored fuel tank levels throughout the day to ensure adequate supply at all times.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.

Janitorial Lead

Premier Facility Management
Bellingham, WA
03.2022 - 05.2022
  • Managed the disposal of trash from buildings according to established guidelines and local laws.
  • Completed day-to-day duties accurately and efficiently.

English Teacher

Central High School
West Helena, AR
08.2020 - 07.2021
  • Advised students to read topics or materials reflecting personal interests to encourage regular reading.
  • Participated in professional development workshops to stay current with educational trends and methodologies.

English Teacher

KIPP Delta Collegiate High School
Helena, AR
07.2019 - 07.2020
  • Differentiated instruction for students with wide range of skill and interest levels.
  • Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
  • Designed clear and creative learning materials to promote student engagement in pronunciation exercises.

Resident Assistant

Hendrix College
Conway, AR
07.2017 - 11.2019
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Education

Bachelor of Arts - English W/ Emphasis in Creative Writing

Hendrix College
Conway
05-2019

Skills

  • Word processing
  • Multitasking capacity
  • Crisis management
  • Coaching and mentoring
  • Customer service
  • Time management
  • Attention to detail
  • Problem solving
  • Cash handling
  • Conflict resolution
  • Excellent communication

Timeline

Front Desk Agent

Grand Hyatt Hotel
10.2022 - 02.2025

Drama Teacher

Drama Kids International
06.2022 - 07.2022

Gas Station Clerk

Chevron
04.2022 - 07.2022

Janitorial Lead

Premier Facility Management
03.2022 - 05.2022

English Teacher

Central High School
08.2020 - 07.2021

English Teacher

KIPP Delta Collegiate High School
07.2019 - 07.2020

Resident Assistant

Hendrix College
07.2017 - 11.2019

Bachelor of Arts - English W/ Emphasis in Creative Writing

Hendrix College

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