Ebony Jackson
Hiram,GA
Summary
Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers.
Overview
13
13
years of professional experience
Work History
Director of Sales
Goals Plastic Surgery
Atlanta, GA
11.2024 - Current
- Created detailed reports on sales performance metrics and trends.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Drafted creative marketing materials such as brochures, flyers and presentations.
- Utilized CRM systems to track leads, manage accounts and monitor competitor activity.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Implemented effective pricing strategies that increased profits while maintaining customer loyalty.
- Resolved customer complaints quickly by providing satisfactory solutions or refunds.
- Reviewed competitors' activities in order to stay ahead of the competition in terms of pricing and promotions.
- Developed and implemented sales strategies to maximize revenue growth.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Hired and motivated high-performing sales team.
Luxury Sales Advisor
Saks Fifth Avenue
Washington, DC
08.2024 - Current
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Gathered customer feedback to improve sales strategies.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Conducted market research to identify trends and opportunities for growth.
- Identified customer needs and tailored solutions accordingly by personally styling, shopping and guidance to what they need and not want.
- Created presentations demonstrating the value proposition of products and services.
- Followed up with customers post-sale for feedback on product satisfaction.
Leasing Manager
Courts at Walker MiLL
Capitol Heights, MD
08.2019 - 02.2022
- Exceeded goals by meeting 98% occupancy rate for my property
- Prepared and filed legal notices for evictions and resident correspondence
- Responsible for accuracy of all prepared leases for a 599-unit Garden Style conventional community
- Conducted regular market surveys of the area competition
- Met with a diverse group of prospective tenants to show vacant apartments, explain terms of residency, and provide information about local areas, in accordance with fair housing laws
- Interviewed and qualified the eligibility of applicants, processing applications and verifying references and income, adhering to company policies and procedures
- Coordinated tenant move-ins, move-outs, and walk-through of apartment homes
- Received tenant maintenance service requests and processed work orders
Front Desk Supervisor
Hyatt House
08.2017 - 08.2019
- Maintain an inventory of vacancies, reservations, and room assignments
- Registered arriving guest assigned rooms
- Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in community and respond to guest complaints
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Leasing Coordinator
Regency Court Apartments
District Heights, Maryland
08.2014 - 03.2016
- Operates HD digital voice + polycot phone system, Cannon copier/printer
- Handles confidential matters daily relating to all projects of the community
- Screens incoming calls and determines whether the callers need to speak to a manager and which specific manager they should be referred to for assistance
- Received messages and forwarded calls to staff members, voice mail system if requested by staff and/or caller
- Provided customer service support for tenants regarding issues such as rent payments or maintenance requests.
- Advised tenants on their rights under the lease agreement.
- Updated property management software system with all new tenant information.
- Processed applications from prospective tenants while verifying credit scores, employment status, income level.
- Drafted eviction notices when necessary according to local laws. Collected debt.
- Negotiated terms of leases between tenants and landlords.
- Created marketing materials to promote available properties.
Leasing Agent
Shady Side Gardens Apartments
Suitland, MD
09.2012 - 06.2014
- Maintained company database regarding all tenant applications
- Conducted staff training and staff development while maintaining curb appeal, quality control with residents
- Staff support, team building and implemented resident retention programs
- Conducted property inspections, apartment inspections and county inspections
- Answered phones, emails, prospect inquiries, resident concerns
Education
High School Diploma - Professional Communication
H.D. Woodson High School
Washington, DC08.2014
Fashion Marketing & Merchandising -
The Art Institute of Washington
Rosslyn, VASkills
- Strategic Planning
- Meetings Organization
- Relationship selling
- Inside and outside sales
- Relationship Building
- Marketing
- Staff Training
- Leadership
- Upselling strategies
- Sales experience
- Persuasion techniques
- Customer service experience
- Sales background
- Closing deals
- Sales consultation
- Fashion industry expertise
- Lease up specialist
Timeline
Director of Sales
Goals Plastic Surgery
11.2024 - Current
Luxury Sales Advisor
Saks Fifth Avenue
08.2024 - Current
Leasing Manager
Courts at Walker MiLL
08.2019 - 02.2022
Front Desk Supervisor
Hyatt House
08.2017 - 08.2019
Leasing Coordinator
Regency Court Apartments
08.2014 - 03.2016
Leasing Agent
Shady Side Gardens Apartments
09.2012 - 06.2014
High School Diploma - Professional Communication
H.D. Woodson High School
Fashion Marketing & Merchandising -
The Art Institute of Washington