EBONY JOHNSON
Seattle,WA
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in data entry and product knowledge at the Department of Social and Health Services to significantly improve service delivery. My strong communication skills and ability to resolve complaints have consistently elevated team performance and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Department of Social and Health Services
Seattle, WA
04.2016 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Managed the dishwashing staff, assigning tasks and overseeing quality control.
Cashier Team Lead
Wingstop Restaurant
Seattle, WA
09.2020 - 07.2022
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Cashier/Food Server
MOD Pizza
Seattle , WA
01.2019 - 09.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Steak N Shake
Seattle, WA
08.2018 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Americorps , Solid Ground
Solid Grounds
Seattle, WA
01.2013 - 01.2014
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Forever 21
Seattle, WA
10.2009 - 09.2012
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Youth Worker
YMCA SEATTLE
Seattle, WA
09.2010 - 06.2012
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Organized recreational activities such as sports, games, field trips, and arts and crafts.
Education
High School Diploma -
Garfield High School
Seattle, WA06-2004
Some College (No Degree) -
Seattle Central Community College
Seattle, WASkills
- Information Security
- Account updating
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Cashier Team Lead
Wingstop Restaurant
09.2020 - 07.2022
Cashier/Food Server
MOD Pizza
01.2019 - 09.2020
Cashier
Steak N Shake
08.2018 - 01.2019
Customer Service Representative
Department of Social and Health Services
04.2016 - 08.2023
Americorps , Solid Ground
Solid Grounds
01.2013 - 01.2014
Youth Worker
YMCA SEATTLE
09.2010 - 06.2012
Sales Associate
Forever 21
10.2009 - 09.2012
High School Diploma -
Garfield High School
Some College (No Degree) -
Seattle Central Community College
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