Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ebony Jones

Pflugerville,TX

Summary

Insightful Server/Bartender/Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Co-Manager

Cru Lounge
11.2023 - Current


  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in customer service techniques and practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.


Bartender

Cru Lounge
10.2023 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.


Server

Cru Lounge
07.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained a fast pace work ethic while working with large crowds.

Education

Bachelor of Arts - Psychology

Houston Baptist University
Houston, TX
12.2015

Skills

  • Marketing Management
  • Staff/Business Development
  • Staff Management
  • Organizational Skills
  • Decision Making
  • Adaptability
  • Emotional Intelligence
  • Time Management
  • Multitasking
  • Relationship Building
  • Conflict Resolution
  • Customer Service
  • Problem Solving
  • Policy Implementation
  • Staff Training and Development

Certification

  • TABC Certification
  • Food Handler Certification

Timeline

Co-Manager

Cru Lounge
11.2023 - Current

Bartender

Cru Lounge
10.2023 - Current

Server

Cru Lounge
07.2023 - Current

Bachelor of Arts - Psychology

Houston Baptist University

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Ebony Jones