Patricia Robinson
Chesapeake,VA
Summary
Dynamic retail leader with a proven record in operational efficiency and team development. Expertise in strategic planning, inventory management, and customer service excellence, driving significant performance improvements and enhanced customer experiences.
Overview
22
22
years of professional experience
Work History
Co-Manager
DSW Shoe Warehouse
11.2023 - 04.2026
- Supervised daily operations, ensuring optimal workflow and team performance.
- Trained staff on customer service protocols, enhancing overall shopping experience.
- Managed inventory levels, implementing restocking processes to reduce stock discrepancies.
- Coordinated visual merchandising efforts, increasing product visibility and appeal.
Store Director
At Home
02.2014 - 05.2020
- Achieved unprecedented volume increases, propelling this location to the top 3%, company wide
- Traveled extensively to underperforming stores to analyze and implement programs to correct, company wide
- Partnered with buyers to ensure correct product flow, including assisting with seasonal visual layouts
- Oversaw new store builds and remodels throughout the east coast
General Manager
Destination Maternity Corp
06.2011 - 01.2014
- Captained a new-concept flagship store, that ran independently from any other store in the company
- Cultivated strong relationships with Town Center clients, vendors, and management to ensure long-term success and loyalty
- Established comprehensive employee training and initiatives to align with a high-end, boutique clientele
- Oversaw budgeting processes, ensuring alignment with organizational goals and financial targets.
General Manager
Old Navy
08.2004 - 06.2011
- Led cross-functional teams to enhance operational efficiency and drive sales growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Fostered a culture of continuous improvement through training programs for staff development.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Associate of Science - Business
Tidewater Community College
Virginia Beach, VASkills
- Staff management
- Marketing management
- Staff development
- Business development
- Team leadership
- Strategic planning
- Project planning
- Operations management
- Business planning
- Workforce management
- Coaching and mentoring
- Policy and procedure development
Timeline
Co-Manager
DSW Shoe Warehouse
11.2023 - 04.2026
Store Director
At Home
02.2014 - 05.2020
General Manager
Destination Maternity Corp
06.2011 - 01.2014
General Manager
Old Navy
08.2004 - 06.2011
Associate of Science - Business
Tidewater Community College