Ebony Kent
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
R1 Rcm
Madison Heights, MI
11.2025 - Current
- Collaborated with healthcare teams to address patient needs and improve service delivery efficiency.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Unit Clerk
Behavioral Center of Michigan
Warren, MI
01.2025 - 10.2025
- Answered multi telephone lines.
- Update patients' records.
- Check board for new/incoming patients.
- Verify insurance.
- Manage court processed patients.
- Other related duties/over see visitation
Patient Access Representative
Conifer Healthcare Solutions
Detroit, MI
12.2024 - 02.2025
- Collected and documented patient information for insurance verification and eligibility checks.
- Scheduled follow-up appointments while coordinating with clinical staff for optimal patient flow.
- Processed patient admissions by entering comprehensive data into the electronic health record system.
- Assisted in managing patient inquiries regarding services, benefits, and billing procedures.
- Monitored waiting room conditions to maintain a welcoming environment for patients and visitors.
Customer Service Advisor
Concentrix
Farmington Hills, MI
01.2023 - 01.2024
- Answered multi telephone lines.
- Always ensuring contact and resolutions
- Booking Flights and Hotels
- Manage work orders within business SLAs.
- Verifying and updating customer information
- Other advisor duties as assigned
Business Office Assistant (OB/GYN)
Beaumont Health/Premier
Farmington Hills, MI
01.2022 - 01.2023
- Answered multi telephone lines
- Scheduled patients' appointments
- Manage Physician's schedule
- Verify patient insurance documents/requirements.
- Faxing, filing, and managing patient charts
- Used excellent communication skills to work effectively with team members and management.
Patient Observation Aid
Beaumont Hospital
Dearborn, MI
01.2016 - 01.2022
- Delivery of exemplary patient care.
- Practiced exemplary environmental and infection control standards.
- Maintained confidentiality of patient and unit data by HIPAA regulations.
- Performed a variety of custodial duties resulting in a sanitary and orderly condition.
- Received acknowledgement of excellent work from management and patients.
- Reported any mechanical failure or negative conditions for preparation of a work order for patient's care.
Education
Certificate -
Everest Institute
Southfield, MI01-2011
Diploma - undefined
Southfield-Lathrup High School
Southfield, MI01-2007
Skills
- Professional Demeanor
- Collegial Team Member
- Leadership Skills
- Excellent Communication Skills
- Strong Work Ethic
- Proficient, Microsoft Teams
- Proficient Outlook & Epic
- Type (38) WPM Accurately
- Patient registration
- Patient check-in
- HIPAA compliance
- Insurance verification
- Customer service
- Phone and email etiquette
- Registration and admissions
- EMR
Certification
- BLS – American Heart Association 04-29-2025
- CPI- Blue Card 05-02-2025
Timeline
Patient Access Representative
R1 Rcm
11.2025 - Current
Unit Clerk
Behavioral Center of Michigan
01.2025 - 10.2025
Patient Access Representative
Conifer Healthcare Solutions
12.2024 - 02.2025
Customer Service Advisor
Concentrix
01.2023 - 01.2024
Business Office Assistant (OB/GYN)
Beaumont Health/Premier
01.2022 - 01.2023
Patient Observation Aid
Beaumont Hospital
01.2016 - 01.2022
Diploma - undefined
Southfield-Lathrup High School
Certificate -
Everest Institute