Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebony Perry

Sacramento,CA

Summary

Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Centene/Health Net
Sacramento, CA
09.2021 - Current
  • Answers Inbound Calls to Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remote

Cashier

See's Candies
Sacramento, CA
10.2008 - 12.2022
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer service.

Server

Sizzlers Restaurant
Sacramento, CA
02.2007 - 10.2021
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.

Call Center Representative

Comcast
Sacramento, CA
07.2005 - 12.2007
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Cashier

Target
Sacramento, CA
11.2001 - 08.2004
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education

Some College (No Degree) - General Studies

Lincoln University
Jefferson City, MO

High School Diploma - undefined

Natomas High School
Sacramento, CA
06.2004

Skills

  • POS systems
  • Merchandise restocking
  • Cash drawer balancing
  • Staff mentoring
  • Payment processing
  • Call Center
  • Credit and cash transactions
  • Customer assistance
  • Bank deposits
  • Credit card payment processing
  • High-energy attitude
  • Adaptive team player
  • Customer Service
  • Healthcare Medicaid
  • Remote Worker
  • Active Listener
  • Time Management

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Centene/Health Net
09.2021 - Current

Cashier

See's Candies
10.2008 - 12.2022

Server

Sizzlers Restaurant
02.2007 - 10.2021

Call Center Representative

Comcast
07.2005 - 12.2007

Cashier

Target
11.2001 - 08.2004

Some College (No Degree) - General Studies

Lincoln University

High School Diploma - undefined

Natomas High School
Ebony Perry