Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ebony Reaves

Denver

Summary

Proven House Manager at Mountain West Recovery, adept in enhancing family satisfaction and ensuring safety through exceptional organization and preventive maintenance. Skilled in calendar management and staff training, I proactively resolved conflicts, significantly improving household efficiency without compromising quality.

Overview

25
25
years of professional experience

Work History

House Manager

Mountain West Recovery
04.2024 - Current
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.

Cashier

Subway
07.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

TA Travel Center
02.2021 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Cashier

Rockies Deli
06.1999 - 07.2000
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

High School Diploma -

Evanston Township High School
Evanston, IL
06.1998

Skills

  • Calendar Management
  • Preventive Maintenance
  • Exceptional organization
  • Appointment Coordination
  • Employee Scheduling
  • Safety Management
  • Staff Training
  • Housekeeping

Accomplishments

    Took classes for peer coaching and maintained a certification

Timeline

House Manager

Mountain West Recovery
04.2024 - Current

Cashier

Subway
07.2022 - 07.2023

Cashier

TA Travel Center
02.2021 - 02.2022

Customer Service Cashier

Rockies Deli
06.1999 - 07.2000

High School Diploma -

Evanston Township High School

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Ebony Reaves