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Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Energetic emergency dispatch supervisor with strong time management skills who thrives in a fast-paced, dynamic environment. Exceptional computer aptitude and telephone etiquette. 911 Dispatcher with 3 years of professional customer service and leadership experience. Maintains composure in stressful situations to ensure appropriate control of all calls so units are properly supplied with accurate information. Oversee the daily functions of dispatch personnel assigned to the Communications Center. Review and evaluate employee performance and recommend training when necessary to the Communications Coordinator. Ensure timely and professional response to all requests from all emergency response personnel regarding need for support activities.   Responsible for assigned shift activities including assisting with scheduling, quality control, maintenance of records, complaints and complaint resolution. Coordinates information between emergency and non-emergency agencies involved in communications for mainly 1 Fire Department and 1 Law Enforcement Agency. However, my experience includes experience Dispatching for 7 fire departments, 2 Law enforcement agencies and countywide EMS. Maintains high level of customer service. Maintains composure in stressful situations. Superior knowledge of Columbia and Marion County and its boundaries.

At the City Of Jacksonville Office Of General Counsel, I led as a 911 Communications Supervisor, enhancing service delivery through teamwork and excellence. My leadership saw the implementation of a computer-aided dispatch system, boosting dispatch accuracy. Skilled in emergency management and critical decision-making, I fostered vital interdepartmental collaborations, significantly improving emergency response times.
Empathetic and decisive professional with aptitude for high-pressure situations and commitment to public safety. Possesses strong understanding of emergency response protocols and demonstrates proficiency in communication and problem-solving. Dedicated to ensuring efficient and effective coordination, contributing to safety and well-being of community.

Skilled 911 Communications Supervisor with a background in leading emergency communication teams. Demonstrated strengths in crisis management, team leadership, and systems administration. Proven ability to dispatch efficiently while ensuring the highest level of public safety. Strengths include verbal and written communication skills, maintaining composure, and professionalism during high-stress situations. situations. Committed to making a significant impact in community safety and emergency preparedness.

EBONY SCOTT

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911 Communications Supervisor

911 Communications Lead

911 Communications Dispatcher

Customer Service Representative

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911 Communications Supervisor

911 Communications Lead

911 Communications Dispatcher

Customer Service Representative

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