Human Services
Open To Work
Ebony Woodley
Ascend Behavioral Health and Wellness Llc
Anchorage,AK
Work Preference
Desired Job Title
Behavioral Health TechnicianBehavioral Health TechnicianLead Family Support StaffIntensive Case Manager Recovery Coach
Work Type
Full Time
Location Preference
On-Site
Location:
Anchorage, AK, USAnchorage, AK
Open to relocation:
No
Important To Me
Career advancementCompany CulturePaid time offHealthcare benefits401k matchPaid sick leaveWork-life balanceFlexible work hoursPersonal development programs
1
Certification
7
Years of experience
Dedicated Behavioral Health Technician with expertise in crisis intervention and substance abuse. Known for active listening and developing tailored support strategies, effectively contributing to multidisciplinary teams to optimize client recovery journeys.
Work History
Behavioral Health Technician
11 Months- Assisted in implementing personalized care plans for clients with behavioral health needs.
- Monitored client progress, documenting observations and reporting changes to the healthcare team.
- Facilitated therapeutic group activities to promote social interaction and emotional support among clients.
- Maintained a safe and supportive environment by following established safety protocols and procedures.
- Educated clients on coping strategies and life skills to enhance their recovery journey.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Used Practice Fusion and Sushoo to document patient information, progress notes, and treatment plans.
- Searched resident belongings prior to and during stays.
- Oversee a 5-10 residents in 7 sober living homes.
- Taught clients how to complete basic household chores and prepare food.
Behavioral Health Technician
1 Year 8 Months- Supported administrative tasks, including maintaining accurate client records and scheduling appointments.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Taught clients how to complete basic household chores and prepare food.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted with medication administration and counting and pouring medications..
- Overseen 2 house holds of 10 resident group home of teenage boys.
Lead Family Support Staff
6 Months- Provided crisis intervention and emotional support to residents in the shelter environment.
- Coordinated daily activities, promoting engagement and community building among residents.
- Assisted with intake processes, ensuring accurate documentation and compliance with policies.
- Collaborated with social workers to develop personalized support plans for residents.
- Monitored inventory levels of supplies, ensuring timely replenishment to meet operational needs.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Attended training sessions to stay updated on procedures and services.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Maintained high levels of cleanliness and organization within office, creating pleasant working environment.
- Assisted coworkers and staff members with special tasks on daily basis.
- Lead a team of 6 employees
- Managed a 60 census participant including mothers with children in shelter
Intensive Case Manager
7 Months- Conducted comprehensive assessments to identify barriers to service access and develop tailored interventions.
- Coordinated care plans for individuals with complex needs, ensuring alignment with treatment goals.
- Monitored client progress through regular follow-ups, adjusting care strategies as necessary to optimize outcomes.
- Developed resource guides for clients, improving knowledge of available community support services and programs.
- Advocated for clients within healthcare systems, ensuring equitable access to necessary resources and services.
- Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Documented client progress and activities in accordance with agency policies and procedures.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Maintained a 5-10 client case load.
Recovery Coach
11 Months- Developed tailored support strategies to address diverse client needs, facilitating effective progress toward recovery milestones.
- Provided ongoing mentorship to new recovery coaches, fostering a collaborative team environment and shared best practices.
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Maintained strict adherence to confidentiality standards, protecting clients'' privacy during the recovery process.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Worked with a 24 residential treatment facility for males and females
Education
Associate of Applied Science - Human Services
High School Diploma
Skills
Active listening
Conflict de-escalation
Documentation skills
Crisis intervention
Crisis intervention
Mental health support
Substance abuse expertise
ADL support
Cultural competence
Certification
First Aide And CPR
Timeline
Behavioral Health Technician
Ascend Behavioral Health and Wellness Llc
08.2025 - 07.2026Read More
Behavioral Health Technician
Miss A's Llc
10.2023 - 06.2025Read More
Lead Family Support Staff
Catholic Social Services, Clara House Shelter
11.2022 - 05.2023Read More
Intensive Case Manager
Choices Inc
03.2022 - 10.2022Read More
Recovery Coach
Volunteers of America (Arch)
04.2021 - 03.2022Read More
Wayland Baptist University
Associate of Applied Science from Human Services
Read More
Save High School
High School Diploma
Read More