Ebony Yearns

• Supervise a team of phlebotomists working in Patient Service Centers
• Manage patient flow, wait times, and inventory levels and information logs
• Monitor monthly productivity and report any deviations as necessary
• Coordinate phlebotomists’ schedules through resourceful and creative thinking
• Perform operational duties such as payroll, monthly schedules and performance appraisals
• Partner with Human Resources regarding employee relations issues and disciplinary actions
• Hire and train phlebotomists to fill any open positions
• Communicate effectively to internal and external customers including patients, client office staff, sales team, logistics and senior management
• Provide exceptional customer service to all patients and clients
• Assist in the set-up of new Patient Service Centers or Client Offices
• Provide resolution of any patient or client issues
• Perform, collect and prepare specimens when needed
• Travel to additional sites as necessary

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Administrative and clerical duties as necessary
• Travel to additional sites when needed

The Lab Phlebotomist performs phlebotomy and other specimen collection. They use Lab Information System (LIS) and Hospital Information System (HIS) to conduct functions related to phlebotomy, order entry, result look-up and report generation and specimen receiving and preparation. They answer phones and forward appropriate problems to proper area.

Essential Job Functions
• Performs specimen collection procedures (nasal, oropharyngeal, venipuncture, etc.)
• Enters orders
• Performs accessioning, centrifuging, and aliquoting
• Generates reports
• Provides basic customer service

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Collected and transported specimens to prepare for lab testing.
• Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
• Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.