Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ebraam Daoud

Cerritos,California

Summary

Dynamic and results-driven professional with extensive experience in automotive and retail industries. Skilled in conducting thorough analysis of reports to identify and implement necessary improvements in vehicle maintenance and safety. Demonstrated expertise in managing customer interactions, from updating clients on vehicle purchase statuses to guiding them through detailed delivery processes. Adept at delivering vehicles to various locations, ensuring seamless customer experiences. Proven ability in assisting customers in product location and inventory checks across multiple sites. Excelled in sales roles by strategically promoting credit card sign-ups and leveraging sales tactics to enhance customer engagement and exceed sales targets. Recognized as a lead sales team member for consistently surpassing monthly sales goals, testament to exceptional customer service skills and sales acumen.

Overview

2
2
years of professional experience

Work History

Operations Advisor

Tesla
08.2021 - 03.2022
  • Tracked and analyzed reports to determine needed improvements.
  • Reviewed quality check reports and safety reports; and determined if vehicle needed to go back to maintenance for tweaking.
  • Contacted customers regarding their vehicle purchase status and confirmed all correct documents needed for pick up.
  • Walked them through the delivery process which included collecting the correct documents,
  • Delivered customers vehicles to appropriate location which included, on-site, off-site, or their desired location.



Sales Associate

JC.Penny
10.2019 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Persuaded customers to open up credit cards affiliated with JC. Penny by using strategic sales tactics and informing them on our promotions upon approval.
  • Exceeded sales goals by providing outstanding customer service and implementing sales techniques with each transaction.
  • Awarded lead-sales team member by being successfully passing sales target each month.

Education

Bachelor of Science - Economics

University of California - San Diego
La Jolla, CA
06.2025

Bachelor of Science - Economics And Social And Behavioral Studies

Cerritos College
Norwalk, CA
05.2023

Skills

  • Customer Service
  • Organization
  • Communication Skills
  • Fast Paced
  • Multitasking and Prioritizing
  • Microsoft Excel

Languages

Arabic
Professional Working

Timeline

Operations Advisor

Tesla
08.2021 - 03.2022

Sales Associate

JC.Penny
10.2019 - 03.2020

Bachelor of Science - Economics

University of California - San Diego

Bachelor of Science - Economics And Social And Behavioral Studies

Cerritos College
Ebraam Daoud