Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Charles Jones

Charlotte,NC

Summary

Outgoing Barista with great interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. No experience with working on a classic manual espresso machine, but excited and willing to learn.

Overview

1
1
year of professional experience

Work History

Barista

Dunkin Donuts
Charlotte, NC
05.2020 - 07.2020
  • Pleasantly interacted with customers during hectic periods to promote a fun and positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Back of House Cook

Chick-Fil-A
Charlotte, NC
06.2019 - 09.2019
  • Efficiently packed and prepared food for Front of House employee's to quickly and efficiently hand out to customers to ensure satisfaction.
  • Worked and collaborated with Front of House employee's to ensure orders were correct and served on time.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies for maximum productivity.

Warehouse Worker

Hot Shots Distributing Co.
High Point, NC
11.2020 - 02.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks to receive and transport items from various locations within the warehouse.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Checked packages and merchandise for damage and notified head of staff.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Used hand-held and automatic labeling devices to label hot sauce products.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Education

BBA - Management

Appalachian State
Boone, NC
05.2025

Skills

  • Customer Retention
  • Hospitality and Professionalism
  • Coffee and Tea Preparation
  • Workstation Maintenance
  • Equipment and Store Cleaning
  • Menu Memorization
  • Drink Consistency
  • Ability to Adapt

Accomplishments

  • Eagle Scout
  • National Honors Society (High School)

Timeline

Warehouse Worker

Hot Shots Distributing Co.
11.2020 - 02.2021

Barista

Dunkin Donuts
05.2020 - 07.2020

Back of House Cook

Chick-Fil-A
06.2019 - 09.2019

BBA - Management

Appalachian State

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Charles Jones