Summary
Overview
Work History
Education
Skills
Timeline
Generic

Echo Hansen

Granby,CO

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

9
9
years of professional experience

Work History

Crew Member

Imperial Palace Chinese Restaurant
Kearney, Nebraska
10.2015 - 04.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Offered customers carry-out service at completion of transaction.

Animal Caretaker

Pet Kingdom
Kearney, NE
08.2016 - 08.2018
  • Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
  • Monitors animals for signs of illness or injury and administers medications as prescribed by a veterinarian.
  • Feeds animals according to instructions from veterinarians or animal care supervisors.
  • Assisted with grooming tasks such as bathing, brushing, and nail trimming.
  • Screened individuals interested in adopting pets.
  • Scheduled grooming and veterinary appointments for animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Socialized animals to prepare for adoption.
  • Walked and exercised dogs during owner absences.
  • Taught animals sit, stay and other basic commands.
  • Bathed and groomed pets using gentle techniques.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Administered medications to animals.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Assessed animals for injury and illness.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Followed precise feeding instructions and schedules for animals under care.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Maintained clean and orderly play yards, kennels and cages.
  • Provides enrichment activities for animals in their care.
  • Records observations of animal behavior, health, diet and other information as required.
  • Assists with laboratory procedures such as blood draws, injections and sample collection.
  • Observes animals to detect signs of pain or distress and reports any problems to the supervisor immediately.
  • Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
  • Assists in restraining animals for examination or treatment when necessary.
  • Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
  • Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
  • Transports animals between locations safely and humanely using appropriate equipment.
  • Participates in training sessions on proper animal handling techniques.
  • Attends veterinary appointments with assigned animals when needed.
  • Provides socialization activities for the assigned animals under supervision.
  • Maintains inventory of food items and supplies needed for the care of the animals.
  • Collaborates with fellow staff members in providing quality care to all assigned animals.
  • Interacts with visitors regarding questions about the facility's operations and provides educational talks related to the welfare of the species being cared for.
  • Assists in developing new programs aimed at improving animal welfare standards within the facility.
  • Adheres strictly to established policies and procedures related to animal caretaking duties.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Set boundaries through disciplinary teaching and treat training.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.

Crew Member

McDonald's
Kearney, NE
05.2016 - 03.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Offered customers carry-out service at completion of transaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Used suggestive selling techniques to promote add-on sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Manager

Pretzelmaker
Kearney, NE
01.2017 - 11.2019
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Implemented quality control measures to uphold company standards.
  • Created and managed budgets for travel, training, and team-building activities.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed risk by developing and implementing effective risk management strategies.
  • Directed recruitment, hiring, and training of new staff members.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Developed and implemented strategic plans to achieve company objectives.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Organized special events such as conferences or training sessions for employees.
  • Reviewed contracts before signing them on behalf of the organization.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Provided leadership during times of organizational change or crisis situations.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Enhanced customer satisfaction through the development of a customer service excellence program.

Crew Member

Burger King
Kearney, Nebraska
04.2019 - 12.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to social distancing protocols and wore mask or face shield.

Sales Associate

Tobacco Road
North Platte, Nebraska
01.2020 - 04.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Recommended, selected and located merchandise based on customer desires.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Conducted product demonstrations to highlight features and benefits.
  • Greeted customers to determine wants or needs.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Adhered to company initiatives and achieved established goals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Suggested ideas for improving store operations and increasing profits.
  • Scheduled shifts for fellow associates during peak traffic times.
  • Attended weekly team meetings to review performance goals and objectives.
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in the market place.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.

Crew Member

Taco Johns
North Platte, Nebraska
04.2020 - 11.2022
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Directed patrons to restrooms and other amenities within facility.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Brewed and served coffee and tea with preferred add-ins.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Scrubbed and polished counters to remove debris and food.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Assembled and served meals according to specific guest requirements.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Presented orders to guests within anticipated service times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Stocked shelves and cases with new or transferred items.
  • Upheld high standards of productivity and quality in operations.
  • Drove team success by quickly completing assigned tasks.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Packed fast food products in approved containers, cups, and bags.
  • Took orders from patrons and input selections into store computer system.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Organized and restocked supplies to support operations and team productivity.
  • Served food quickly for positive guest experiences.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Checked expiration dates on all products before serving them to customers.
  • Informed customers about daily specials in an engaging manner.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Resolved customer complaints in a professional manner.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Deli Clerk

The Mercantile Store
Kremmling, Colorado
02.2024 - 08.2024
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Prepared all food orders according to customer specifications.
  • Stocked shelves with fresh items daily.
  • Rotated product on shelves to ensure freshness.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Assisted customers with selecting products from the deli case or menu board.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Provided accurate pricing information when requested by customers.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained records such as inventory levels or sales figures.
  • Utilized point-of-sale system to process payments from customers.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Informed customers of deli specials to increase profits.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare meals.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Offered samples to promote and upsell specials.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Maintained safe food handling practices to prevent germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Assembled and served meals according to specific guest requirements.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Directed patrons to restrooms and other amenities within facility.
  • Tailored orders to address customer allergies and gluten concerns.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Brewed and served coffee and tea with preferred add-ins.

Education

High School Diploma -

Kearney High School
Kearney, NE
05-2018

Skills

  • Health Code Compliance
  • Order Management
  • Customer Engagement
  • Food Preparation
  • Menu Memorization
  • Customer Service
  • Inventory Restocking
  • Sales expertise
  • Telephone Etiquette
  • Salesmanship
  • Visual Communication
  • Crew Leadership
  • Complex Problem-Solving
  • Product Promotion
  • Initiative and Self-Motivation
  • Problem-Solving
  • Safety
  • Quality Control Checks
  • Store Opening and Closing
  • Product cross-selling
  • Inventory Counts
  • Clear Communication
  • Teamwork and Collaboration
  • Cash Handling
  • Workplace Efficiency
  • Creativity and Innovation
  • Team Contributions
  • Safety awareness
  • Cleaning
  • Company standards
  • Performance Improvement
  • Integrity and Honesty
  • Positive Company Representation
  • Valid Driver's License
  • Time Management
  • Flexible Schedule
  • Verbal and written communication

Timeline

Deli Clerk

The Mercantile Store
02.2024 - 08.2024

Crew Member

Taco Johns
04.2020 - 11.2022

Sales Associate

Tobacco Road
01.2020 - 04.2020

Crew Member

Burger King
04.2019 - 12.2020

Manager

Pretzelmaker
01.2017 - 11.2019

Animal Caretaker

Pet Kingdom
08.2016 - 08.2018

Crew Member

McDonald's
05.2016 - 03.2018

Crew Member

Imperial Palace Chinese Restaurant
10.2015 - 04.2017

High School Diploma -

Kearney High School

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Echo Hansen