Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Developed trusting relationships with customers by making personal connections.
Maintained up-to-date knowledge of store merchandise and policies.
Demonstrated product features and benefits for customers' needs.
Attended weekly team meetings to review performance goals and objectives.
Greeted customers to determine wants or needs.
Answered store and merchandise questions and led customers to wanted items.
Recommended, selected and located merchandise based on customer desires.
Placed special orders or called other stores to find desired items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Maintained records related to sales for store management.
General Manager
Premier Homes MANUFACTURED HOME SALES
Conway, AR
05.2013 - 03.2017
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Recruited, interviewed and hired qualified staff for open positions.
Recruited, trained and empowered employees to achieve key performance indicators.
Administered employee discipline through verbal and written warnings.
Tracked monthly sales to generate reports for business development planning.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Guided management and supervisory staff to promote smooth operations.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Developed marketing strategies designed to increase brand awareness within target markets.
Delegated work to staff, setting priorities and goals.
OWNER
CLASSIC HOME SALES
SEARCY, AR
05.1988 - 03.2009
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
Engaged customers in friendly, professional dialogue to determine needs.
Handled customer complaints in a professional manner.
Answered incoming telephone calls to provide store, products and services information.
Assisted customers with product selection, sizing and styling.
Developed trusting relationships with customers by making personal connections.
Assessed customer needs to provide assistance and information on product features.
Tracked sales performance metrics to identify trends in the market place.
Scheduled shifts for fellow associates during peak traffic times.
Greeted customers to determine wants or needs.
Prepared merchandise for purchase or rental.
0WNER
Owner Operator Independent
RUSSELLVILLE, AR
03.1982 - 06.1997
Greeted customers and provided exceptional customer service.
Maintained cleanliness of store environment including floors, windows, displays.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Tracked sales performance metrics to identify trends in the market place.
Scheduled shifts for fellow associates during peak traffic times.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Prepared merchandise for purchase or rental.
Maintained records related to sales for store management.
0WNER
SELF EM
Education
Some College (No Degree) - BUSINESS
UNIVERSITY CENTRAL ARKANSAS
Conway, AR
Skills
Client Account Management
Sales Development
Contract Preparation
Promotional Support
Accomplishments
BOARD MEMBER ARKANSAS MANUFACTURED HOUSING ASSC.;CAIRMAN OF ASSC. 1992/93. APPOINTED TO AMHA COMMISSION BY GOV. MIKE HUCKABEE. SERVED AS CHAIRMAN OF COMMISSION 2006-08.ELECTED TO AMHA HALL OF FAME 2007.LICENSED TO SELL PROPERTY CASUALTY LIFE AND HEALTH INS. STATE OF ARK.
Certification
PROPERTY CASUALTY AND LIFE HEALTH LICENSED IN STATE OF ARK.
References
References available upon request.
Timeline
Sales Associate
Bradford Marine
03.2020 - 02.2024
General Manager
Premier Homes MANUFACTURED HOME SALES
05.2013 - 03.2017
OWNER
CLASSIC HOME SALES
05.1988 - 03.2009
0WNER
Owner Operator Independent
03.1982 - 06.1997
0WNER
SELF EM
Some College (No Degree) - BUSINESS
UNIVERSITY CENTRAL ARKANSAS
PROPERTY CASUALTY AND LIFE HEALTH LICENSED IN STATE OF ARK.