Ed Carson
Shawnee,KS
Summary
Highly motivated automotive parts sales associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Over 10 years of customer service experience
Overview
8
8
years of professional experience
Work History
Sales Associate
Midway Auto Parts
12.2017 - Current
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Built customer loyalty and retention by delivering excellent customer service
Service Advisor
Burnett Automotive Store #10
07.2016 - 11.2017
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Territory Sales Manager
Oreilly Auto Pats
08.2016 - 06.2017
- Increased sales revenue by developing and implementing strategic territory plans.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
Education
High School Diploma -
Shawnee Mission West High Schol
Overland Park, KS05.2009
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Conflict Resolution
- Client Service
- Sales expertise
- Product Sales
- Meeting deadlines
- Professional Demeanor
- Fraud Detection
- Cold-calling
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Organization
- Goal-Driven
- Creative Thinking
Timeline
Sales Associate
Midway Auto Parts
12.2017 - Current
Territory Sales Manager
Oreilly Auto Pats
08.2016 - 06.2017
Service Advisor
Burnett Automotive Store #10
07.2016 - 11.2017
High School Diploma -
Shawnee Mission West High Schol
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