Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edana De La Torre

Austin,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Service Manager

H-E-B Grocery
04.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Assistant Department Manager

H-E-B Grocery
07.2022 - 03.2023
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Service Leader

H-E-B Grocery
01.2017 - 05.2022
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.

Education

Bachelor of Science - Nutrition

University of Texas At Austin
Austin, TX
12.2017

High School Diploma -

Harlingen High School
Harlingen, TX
05.2011

Skills

  • Employee Relations
  • Data Protection
  • Workflow Management
  • Coaching and Mentorship
  • Forecasting
  • Time Management

Timeline

Service Manager

H-E-B Grocery
04.2023 - Current

Assistant Department Manager

H-E-B Grocery
07.2022 - 03.2023

Service Leader

H-E-B Grocery
01.2017 - 05.2022

Bachelor of Science - Nutrition

University of Texas At Austin

High School Diploma -

Harlingen High School
Edana De La Torre