Eddie Gonzales

StorQuest Self Storage

08.2022 - Current

Improved customer satisfaction by addressing and resolving complaints promptly.
Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Process leases contracts for new rentals
Take in cash, check and money order payments
Process Vendor Invoices
Collaborated with the management team to develop strategic plans for business growth and improvement.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Supervised day-to-day operations to meet performance, quality and service expectations.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Monitored security to protect employees, customers and property.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Identified and communicated customer needs to supply chain capacity and quality teams.
Assisted in organizing and overseeing assignments to drive operational excellence.