Eddie McLeese II
Fort Walton Beach,FL
Summary
A skilled Sales Rep that possesses over 7 years experience in the service industry. "Known for being Top performer".
Strong Tech Support Skills
Trained Video Call Agent
Customer Service Expert
Overview
11
11
years of professional experience
Work History
Sales Representative
CallCore Media
Fort Walton Beach, FL
09.2023 - Current
- Identified opportunities for cross-selling additional products and services.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Remote Sales Representative
- Maintained accurate records of all sales and prospecting activities.
Crew Trainer
Mcdonalds, PDI FOODS
Fort Walton Beach, FL
10.2018 - 11.2023
- Planned and delegated group and individual work assignments to trainees.
- Instructed new team members on correct procedures for operations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided written evaluations of employee performance to management.
Trainer/Team Leader
Teletech at Home
Fort Walton Beach, FL
11.2016 - 12.2017
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Monitored training effectiveness through observation and metrics analysis.
- Assigned projects and distributed tasks to team members as per area of expertise.
Sales Associate
Victoria's Secret
Fort Walton Beach, FL
02.2015 - 06.2017
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Customer Service Representative
Teletech at Home
Fort Walton Beach, FL
07.2016 - 12.2016
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Sales Representative
Target
Fort Walton Beach, FL
02.2015 - 12.2016
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Adhered to company initiatives and achieved established goals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Marketing Manager
Nationwide Moving & Storage
Fort Walton Beach, FL
05.2013 - 05.2015
- Developed social media marketing strategies to help brand company and increase sales.
- Managed creation of marketing materials, collateral and sales support tools.
- Formulated and launched marketing and promotional campaigns to maximize profits.
Education
High School Diploma -
Northwest Florida State College
Niceville, FL02.2009
Some College (No Degree) -
Northwest Florida State College
Niceville, FLSkills
- Performance Evaluation
- Processing Payments
- Customer Service
- Training Tools and Resources
Timeline
Sales Representative
CallCore Media
09.2023 - Current
Crew Trainer
Mcdonalds, PDI FOODS
10.2018 - 11.2023
Trainer/Team Leader
Teletech at Home
11.2016 - 12.2017
Customer Service Representative
Teletech at Home
07.2016 - 12.2016
Sales Associate
Victoria's Secret
02.2015 - 06.2017
Sales Representative
Target
02.2015 - 12.2016
Marketing Manager
Nationwide Moving & Storage
05.2013 - 05.2015
High School Diploma -
Northwest Florida State College
Some College (No Degree) -
Northwest Florida State College