Eddie Moya
Clovis,NM
Summary
Resourceful, Responsible, Results-oriented individual who knows how to maintain open lines of communication among senior executives, board members, middle management and administrative staff. Excellent with customer service and providing others with a smile. Dedicated and focused and knows how to excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Accommodating with documented history of exceeding customer expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
10
10
years of professional experience
Work History
Placement Case Worker
Children, Youth, And Families Department
Clovis , NM
11.2023 - Current
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
- Collaborated with other departments within the agency to ensure that all services are provided in a timely manner.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
Client Service Agent
Children, Youth, And Families Department
Clovis , NM
06.2023 - Current
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Supervisor/Pharmacy Technician
Walgreens
Charlotte , NC
05.2021 - Current
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised, motivated and led employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated shift-based inventory receiving, auditing and restocking.
Patient Connections Specialist (REMOTE)
Atrium Health Hospital
Charlotte , NC
05.2022 - 05.2023
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
- Pulled patient files and verified insurance before patient's appointment.
- Collaborated with clinical and administrative staff to meet patient needs.
- Maintained confidentiality through stringent handling of charts and data.
- Identified appropriate community resources and provided referrals for services.
Client Service Agent
Children Youth And Families Department
Albuquerque , NM
03.2019 - 04.2021
- Maintained confidential case documentation.
- Visited clients at residence for home study assessments to assist courts with custody decisions.
- Maintained lists of resources helpful to clients.
- Maintained thorough case history records and wrote detailed reports.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
Customer Service Associate
Walgreens
Albuquerque , NM
01.2018 - 06.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
Concierge/Elderly Caregiver
Palmilla Senior Living
Albuquerque , NM
12.2014 - 06.2017
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Used conflict resolution skills to quickly resolve issues among residents.
- Improved patient outlook and daily living through compassionate care.
- Engaged clients by conversing and participating in activities and hobbies.
- Redirected clients with memory issues, providing safety guidance protection.
Server/Elderly Caregiver
Palmilla Senior Living
Albuquerque , NM
12.2013 - 12.2014
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted residents, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily residents
- Made sure every resident in facility had their meals for the day and made changes to meal upon dietary needs.
Education
High School Diploma - undefined
West Mesa High School
2011
Skills
- Meticulous attention to detail
- Results-oriented
- Time management
- Typing speed of up to 90 WPM
- Strong problem solver
- Business writing
- Schedule management
- Workers' compensation knowledge
- Mail management
- Tech-savvy
- Flexible
- Corporate policies and procedures
- De-escalation Techniques
- Case Documentation
Accomplishments
- Promoted to Concierge after 12 months of employment.
Timeline
Placement Case Worker
Children, Youth, And Families Department
11.2023 - Current
Client Service Agent
Children, Youth, And Families Department
06.2023 - Current
Patient Connections Specialist (REMOTE)
Atrium Health Hospital
05.2022 - 05.2023
Supervisor/Pharmacy Technician
Walgreens
05.2021 - Current
Client Service Agent
Children Youth And Families Department
03.2019 - 04.2021
Customer Service Associate
Walgreens
01.2018 - 06.2019
Concierge/Elderly Caregiver
Palmilla Senior Living
12.2014 - 06.2017
Server/Elderly Caregiver
Palmilla Senior Living
12.2013 - 12.2014
High School Diploma - undefined
West Mesa High School
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