Eddie Rivas
Los Angeles,CA
Summary
Increased customer traffic and sales by establishing a friendly shopping environment. Developed employee training programs that enhanced customer service skills across the team. Achieved high customer satisfaction levels and exceeded sales goals through effective team leadership.
Overview
12
12
years of professional experience
Work History
Independent Contractor
DoorDash
01.2022 - Current
- Provide strong customer service from order to delivery and maintain a high rating for customer service.
- Meet organization policies to deliver orders within a certain time frame and maintain a flexible schedule to work mornings, afternoons, and nights.
- Ensure your vehicle is properly maintained and safe to drive and represent the company’s brand and standards.
Store Manager
AT&T Retailer
Orange, CA
11.2019 - 10.2021
- Directed and supervised staff members to engage in sales, customer service requirements, and store operations in multiple locations.
- Ensure all company products and services were reflective of customer needs and expectations through consistent monitoring of sales activities.
- Setting sales targets for each location. Maximizing sales and profitability. Maintaining and increasing standards of customer service.
- Controlled the training and development of all store managers and associates.
- Driving store performances. Providing each location with a supportive environment.
Warehouse Supervisor
Good Hyouman
05.2017 - 09.2019
- Responsible for overseeing a wide variety of warehouse activities including receiving materials and finished goods, maintaining inventory, and associated records.
- Establishing or updating work procedures to meet warehouse demands as dictated by production schedules and workflow.
- Fulfilled E-Commerce order using Shipstation and Shopify.
- Prepared orders by processing request and supply orders, pulling materials, packing boxes, and staging orders in the designated delivery area.
- Maximizing sales by efficiently and accurately shipping orders.
Store Manager
Verizon Retailer
03.2014 - 04.2017
- Trained and supervised wireless consultants to maximize productivity.
- Maintained strong knowledge of wireless products, promotions, and service features.
- Recruiting, hiring, and performance reviews.
- Developed sales techniques, procedures, and training.
- Performed opening and closing procedures, maintained store appearance, and help create a positive work environment.
Education
High School Diploma - undefined
Schurr High School
Montebello, CA01.1999
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Dependable and reliable
- Sales growth
- Coaching and mentoring
- Detail-oriented
- Hiring and training
- Recruitment and hiring
Timeline
Independent Contractor
DoorDash
01.2022 - Current
Store Manager
AT&T Retailer
11.2019 - 10.2021
Warehouse Supervisor
Good Hyouman
05.2017 - 09.2019
Store Manager
Verizon Retailer
03.2014 - 04.2017
High School Diploma - undefined
Schurr High School