- Camping
- Kayaking
- Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination.
- Auto Repair/Restoration
- Fashion and Style
- DIY and Home Improvement
- Weight Lifting
- Cars and Motorcycles
Hi, I’m
Eddie Ross
Ballwin,MO
Summary
Proven leader in banking and sales, adept at operations management and business development, with a track record of enhancing team performance at Central Bank Of St. Louis. Excelled in compliance management and staff training, boosting branch sales and operational excellence. Skilled in fostering long-lasting client relationships and driving financial success.
Overview
8
years of professional experience
Work History
Central Bank Of St. Louis
Assistant Branch Manager
01.2024 - 05.2024
Job overview
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Commerce Bank & Trust
Personal Banker
08.2022 - 10.2023
Job overview
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
First State Community Bank
Community Banker
05.2022 - 07.2022
Job overview
- Managed high-value client portfolios, addressing complex financial needs with sophisticated banking solutions.
- Performed lobby engagement activities to connect with customers and determine solutions to meet needs.
- Provided exceptional support to small business clients by offering tailored financing options and guidance on cash flow management.
- Strengthened client relationships with personalized financial advice and customized banking solutions.
Pappo's Pizzeria And Pub
Bartender Shift Manager
09.2019 - 07.2022
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Kirby Vacuum
Door-to-Door Sales Representative
08.2018 - 08.2019
Job overview
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
Wellbridge Athletic Club and Spa
Salesperson
04.2017 - 05.2018
Job overview
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Encore Shoe Department
Sales Associate
06.2016 - 04.2017
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
University of MissouriColumbia, MO
No Degree from Finance
Parkway WestBallwin
High School Diploma
05.2018
University Overview
- Honoree of Anatomy and Physiology
Skills
- Banking
- Operations Management
- Business Development
- Team Development
- Compliance Management
- Staff education and training
- Sales expertise
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Lead in sales throughout banking career.
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Received 'employee of the month' from the owner of Pappo's Pizzeria and Pub.
Interests
Timeline
Assistant Branch Manager
Central Bank Of St. Louis
01.2024 - 05.2024
Personal Banker
Commerce Bank & Trust
08.2022 - 10.2023
Community Banker
First State Community Bank
05.2022 - 07.2022
Bartender Shift Manager
Pappo's Pizzeria And Pub
09.2019 - 07.2022
Door-to-Door Sales Representative
Kirby Vacuum
08.2018 - 08.2019
Salesperson
Wellbridge Athletic Club and Spa
04.2017 - 05.2018
Sales Associate
Encore Shoe Department
06.2016 - 04.2017
University of Missouri
No Degree from Finance
Parkway West
High School Diploma
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