Eddy Padilla
Jacksonville, FL,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Select Portfolio Servicing, Inc
06.2013 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
International Customer Service Agent
MasterCard International
10.2010 - 03.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Proactively identified potential problems or challenges in order to provide proactive solutions for clients.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Logistics Coordinator
Crowley Maritime Corporation
03.2005 - 05.2010
- Created reports to provide insights into logistics operations and performance.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Tracked orders and notified customers of status or potential delays.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
Warehouse Account Management
Customs and Trade Services, Inc
08.1998 - 02.2005
- Provided account oversight, validating practices and verifying contract compliance.
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
Education
No Degree - Advanced Microsoft Computer Courses
Miami Tech School
Miami, FL03-2000
High School Diploma -
West Miami High School
Miami, FL06-1996
Skills
- Active listening
- Critical thinking
- Great skills working in team
- Problem resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Customer Service Representative
Select Portfolio Servicing, Inc
06.2013 - 06.2024
International Customer Service Agent
MasterCard International
10.2010 - 03.2013
Logistics Coordinator
Crowley Maritime Corporation
03.2005 - 05.2010
Warehouse Account Management
Customs and Trade Services, Inc
08.1998 - 02.2005
No Degree - Advanced Microsoft Computer Courses
Miami Tech School
High School Diploma -
West Miami High School
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