EDELINE MYTIL
ORLANDO,US
Summary
Healthcare Management Professional with over 3 years of experience in optimizing resource allocation and enhancing patient care delivery. Demonstrates a visionary approach by implementing data-driven strategies that improve operational efficiency and patient satisfaction. Proficient in Greenway EMR and medical billing, with a commitment to maintaining HIPAA compliance and fostering collaborative communication across multidisciplinary organizations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
SCHEDULING COORDINATOR
Orlando health
Orlando, US
01.2022 - 01.2024
- Coordinated with medical staff and departments to optimize resource allocation, ensuring seamless patient care and effective communication across the organization.
- Demonstrated a strong desire to learn and adapt quickly, consistently seeking out new challenges and opportunities to enhance scheduling efficiency.
- Analyzed scheduling patterns and patient feedback, implementing data-driven strategies that enhanced operational efficiency and increased patient retention rates.
- Conducted comprehensive reviews of scheduling workflows, identifying bottlenecks and implementing targeted solutions that improved patient access and satisfaction.
- Partnered with multidisciplinary teams to streamline scheduling processes, fostering effective communication that improved patient care delivery.
PATIENT CARE ADVOCATE
Cigna/Accredo
Orlando, US
11.2020 - 09.2021
- Call center
- Associate representative
- Billing & Insurance verification
- Filling prescriptions
FRONT DESK ASSOCIATE
Sheraton Resorts
04.2012 - 11.2020
- Greeted, registered and assigned rooms to guests and answered inquiries pertaining to hotel services
- Transmitted and received messages, using a telephone and made and confirmed reservations
- Registered guests and kept records of room availability and guest accounts
- Posted charges, computed bill and collected payment
CONCIERGE / CUSTOMER SERVICE
Walt Disney World
- Act as the primary point of contact between guests and company
- Assure questions and concerns are addressed while adhering to company guidelines and policies
- Adjust billing issues and handle special requests
- Able to work independently and as a team member within specified time constraints
Education
BACHELOR DEGREE - HEALTHCARE ADMINISTRATION
Liberty University
Lynchburg, VA, US06.2024
ASSOCIATE OF SCIENCE DEGREE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
Osceola, FL, US11.2020
ASSOCIATE DEGREE - TICKETING & TOURISMS
Business Institute of The West Indies
Orlando, FL, US04.2012
Skills
- Customer Service
- Healthcare Management
- HIPAA Compliance
- Medical Billing
- Insurance Verification
- Medical Terminology
- Microsoft Office
- Greenway EMR
- Leadership
- Problem Solving
- Time Management
- Scheduling
- Quality Assurance
- Patient Advocacy
- Team Collaboration
- Workflow Optimization
- Financial Principles
- Principles Microeconomics
- Intermediate Business Computer Applications
Languages
- English, Highly proficient
- French, Native
- Creole, Native
Additional Information - Volunteer Experience
Church Assistant, Church of God by Faith, Prepare documents and compile data., Organize and file digital copies of documents into network project files.
Timeline
SCHEDULING COORDINATOR
Orlando health
01.2022 - 01.2024
PATIENT CARE ADVOCATE
Cigna/Accredo
11.2020 - 09.2021
FRONT DESK ASSOCIATE
Sheraton Resorts
04.2012 - 11.2020
CONCIERGE / CUSTOMER SERVICE
Walt Disney World
BACHELOR DEGREE - HEALTHCARE ADMINISTRATION
Liberty University
ASSOCIATE OF SCIENCE DEGREE - HEALTHCARE MANAGEMENT
Ultimate Medical Academy
ASSOCIATE DEGREE - TICKETING & TOURISMS
Business Institute of The West Indies