Shamyra Crespo
Orlando
Summary
Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and able to work independently.
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
Orlando
01.2024 - Current
- Coordinated appointment schedules for patients and medical staff efficiently.
- Managed electronic scheduling systems to optimize resource allocation.
- Communicated with departments to ensure timely patient flow and service delivery.
- Developed workflows to enhance scheduling processes across departments consistently.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Handled patient inquiries regarding appointments and scheduling changes promptly.
- Collaborated with healthcare providers to resolve scheduling conflicts swiftly.
- Developed strategies for improving efficiency within the scheduling process.
- Set and confirmed customer appointments.
Customer Service Associate
WAWA
03.2021 - 06.2023
- Heed to all the company's safety and health policies
- Respond to customer complaints
- Provide training like associate training and product handling
- Participate in training programs that teach the individual to perform required duties
- Operate the cash register and maintain right cash levels
- Responsible for all store housekeeping functions
Cashier/Customer Service
FRESCO Y MAS
01.2020 - 03.2021
- Ability to work fast, but in an efficient and controlled manner
- Excellent communication and interpersonal skills towards customers and store staff
- Ability to operate as a team member and get along with others
- Great attention to detail on tracking items progress from delivery to final sale
- Ability to accept supervisory training related to performance, attitude, and work habits
- Ability to perform strenuous physical duties such as lifting, climbing, walking, and standing for long periods
- Excellent organization skills
- Ability to exercise patience when dealing with customers
McDonalds Crew Member
MCDONALDS
03.2019 - 01.2020
- Offering great customer service, ensuring that every guest is treated in a fast and friendly way, and that they get a great experience in visiting McDonald's.
- Work in the kitchen preparing food; also work at the front counter assisting customers through the ordering process.
- Responsible for operating cash registers, running the drive-thru, and cooking Big Macs and other menu items.
- Ensuring the restaurant is clean, well maintained and always an inviting place for families, friends, neighbors, and fellow employees.
Education
High School Diploma -
El Redentor
Orlando, FL04.2020
Skills
- Customer Service
- Proficient with Workday
- Warehouse Experience
- Sales
- Cash Handling
- Bilingual
- Word
- Typing skills
- Electronic scheduling
- Appointment coordination
- Attention to detail
- Problem solving
- Organizational skills
- Adaptability
- Customer service and support
Activities
Had to do customer service for school to meet requirements such as; working with kids at an after school program for almost 6 months in Wisconsin.
Timeline
Scheduling Coordinator
Orlando Health
01.2024 - Current
Customer Service Associate
WAWA
03.2021 - 06.2023
Cashier/Customer Service
FRESCO Y MAS
01.2020 - 03.2021
McDonalds Crew Member
MCDONALDS
03.2019 - 01.2020
High School Diploma -
El Redentor