RYAN ROSARIO
Orlando,FL
Summary
I am a reliable and highly motivated individual with successful experience in retail, sales, and customer service environments who is ready to take ownership of my career. In my professional journey, I have equipped myself with the knowledge and skills to support and educate teams, as well as clients, on resolving complex issues. I am well-versed with computers and am highly adaptable to learning new systems and processes. I am very passionate about the opportunity to contribute to your organization’s mission and maintain its success.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
Orlando, FL
06.2024 - Current
- Assisted patients with booking, cancelling, and rescheduling outpatient appointments for various clinics in the Orlando Health Heart & Vascular Institute
- Actively communicated and collaborated with medical team to address patient needs or concerns
- Utilized EHR (electronic health record) system to create charts, relay clinical information, and update patient's demographic or financial information as necessary
- Demonstrated superb telephone etiquette when handling inbound and outbound calls
- Maintained accurate information of provider's schedules and their criteria for new and/or established patient appointments
- Consistently adapted workflows to align with organizational changes
Sales and Service Representative
AT&T
Orlando, FL
11.2021 - 06.2023
- Provided customer service, financial and technical support to customers via inbound and outbound calls
- Engaged with customers by promoting products and assisting with order placements
- Accurately documented all stages of customer interactions
- Utilized multiple computer screens and applications in a Windows-based environment
- Built new customer relationships and maintained existing clients
- Trained and coached new employees
Training Supervisor
Andretti’s Indoor Karting
Orlando, FL
12.2020 - 11.2021
- Conducted daily one-on-one team training sessions
- Provided instructions and guidance on effective communication and customer service techniques
- Thoroughly trained team members on machine and ride operations
- Performed routine cleaning and sanitizing procedures on all equipment
- Monitored safety measures and maintained quality for all attractions
Sales Associate
Shoe Palace
Orlando, FL
03.2019 - 11.2019
- Greeted customers and assisted with product selection, sizing and styling
- Provided precise information about current products, prices and services
- Maintained up-to-date knowledge of stock and professional policies
- Encouraged repeat business by developing strong client relationships
- Organized merchandise
Education
High School Diploma -
Freedom High School
Orlando, FL05-2020
Skills
- Customer service
- Sales
- Computer Literacy
- Communication
- Adaptability
- Cooperation
- Organization
- Connection
- Motivation
Timeline
Scheduling Coordinator
Orlando Health
06.2024 - Current
Sales and Service Representative
AT&T
11.2021 - 06.2023
Training Supervisor
Andretti’s Indoor Karting
12.2020 - 11.2021
Sales Associate
Shoe Palace
03.2019 - 11.2019
High School Diploma -
Freedom High School