Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Enhanced client progress by implementing individualized behavior intervention plans.
Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Store Manager
CVS
Washington, DC, USA
10.2023 - Current
Overseeing store operations, including inventory management, staff supervision, and customer service
Ensuring compliance with company policies and procedures
Handling customer inquiries and resolving complaints efficiently
Managing financial transactions, budgeting, and sales reports
Concierge
Planned Company
Washington, DC, USA
02.2018 - 10.2023
Provided curbside/door assistance with baggage and other items
Assisted with local area information and executed daily tasks in accordance with operations
Provided administrative support to the property manager and management team
Anticipated and responded to individual guest needs and preferences
Managed key control logs, resident vehicle records, and package distribution
Cashier
Sunoco Gas Station
Washington, DC, USA
01.2016 - 01.2018
Collected payments and balanced cash drawers
Assisted customers with locating items and answered inquiries
Stocked shelves and marked prices on items
Ensured customer satisfaction with gas services
Education
Associate Degree - Nursing Candidate
Prince George’s Community College
Maryland, MD
General Computer Skill Certification -
Unity University College
Ethiopia
07.2012
Skills
Excellent customer service and communication skills