Eden Abrha
Las Vegas,NV
Summary
Dedicated and hardworking professional with experience in both customer service and hospitality. Skilled in providing efficient table service, handling guest requests, and maintaining cleanliness and organization in high-demand environments. Known for reliability, attention to detail, and delivering excellent guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Milena hotel and spa
Ethiopia ,mekelle
09.2021 - 12.2023
- Provided prompt and friendly service to hotel guests during dining experiences.
- Assisted with menu explanations and food recommendations to enhance guest satisfaction.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Handled guest inquiries and concerns with professionalism and attention to detail.
- Set up dining areas for special events, ensuring proper layout and decor standards.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Housekeeping Room Attendant
Rimna hotel
Ethiopia ,mekelle
02.2019 - 07.2021
- Cleaned and sanitized guest rooms according to Rimna hotel standards.
- Organized housekeeping supplies and maintained inventory levels.
- Reported maintenance issues to ensure guest comfort and safety.
- Provided excellent customer service by responding to guest requests promptly.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed trash from rooms and replaced liners to wastebaskets.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
Education
Bachelor of Science - Nursing
Sheba University College
Ethiopia ,mekelle01-2024
Skills
- Food service
- Order accuracy
- Dining setup
- Customer engagement
- Hospitality management
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Room sanitation
- Cleaning protocols
- Customer service
- Effective communication
- Organization skills
- Folding clean laundry
- Waste disposal
- Sanitization procedures
- Daily room inspections
- Mopping floors
- Cleaning techniques
Timeline
Server
Milena hotel and spa
09.2021 - 12.2023
Housekeeping Room Attendant
Rimna hotel
02.2019 - 07.2021
Bachelor of Science - Nursing
Sheba University College