Eden Desta
Summary
Sells representatives with five years of hospitality experience driving guest satisfaction and repeat visits through personalized service and accurate billing resolution. Brings fast-paced table and floor experience, strong communication, and precise cash-handling to sales environments. Eager to transition client-facing expertise into revenue growth and long-term customer relationships.
Competent gaming professional with expertise in dealing and conducting games. Excellent eye for cheating behaviors and mastery of game rules and variation. Engaged and friendly customer service style.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Game Dealer
MGM National Harbor
National Harbor
01.2025 - Current
- Dealt table games professionally
- Ensured fair play and compliance
- Delivered excellent guest service
- Maintained rapid, accurate card payouts and tip pooling while managing multiple player bets under pressure.
- Inspected gaming equipment and reported malfunctioning shoes or shufflers to surveillance and floor managers.
- Adjusted table pace and seating rotation to reduce player wait times during peak hours.
Concierge, Classic Concierge Services
Alexandria
01.2024 - Current
- Assisted residents and guests
- Managed front desk operations
- Provided customer service and problem resolution
- Resolved guest billing discrepancies using property management system, restoring correct charges and guest satisfaction.
- Compiled personalized city guides and restaurant recommendations that increased repeat guest inquiries at checkout.
- Managed lost-and-found inventory, matched items to owners, and updated records for audit readiness.
- Trained new front-desk hires on reservation protocol and guest-handling scripts to standardize service delivery.
Host
Mussel bar and grill
07.2024 - 06.2025
- Greeted and seated guests swiftly during peak service, reducing lobby wait perceptions and smoothing throughput.
- Coordinated with servers and kitchen during rush shifts to prioritize urgent orders and maintain service levels.
- Monitored table turnover patterns each shift, adjusting seating rotation to balance server workloads and wait times.
- Communicated daily specials and allergen notes to guests, cutting order misunderstandings and repeated requests.
Server
Jd bar and restaurant
Alexandria
08.2023 - 01.2024
- Provided excellent customer service in fast-paced environments
- Assisted with food and beverage service
- Maintained cleanliness and organization
- Worked collaboratively with team members during events and busy shifts
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless food preparation and service.
Sales Associate
BGIA Ethiopia
Addis Ababa
01.2021 - 01.2023
- Promoted and sold beverages
- Built customer relationships
- Increased sales and handled transactions
- Assisted customers with product selections and beverage recommendations.
- Maintained cleanliness and organization of the sales floor and inventory areas.
- Collaborated with team members to achieve daily sales targets and improve service.
Server
Meda coffee and kitchen
04.2024
- Cleared and reset up to 10 dining tables per hour during rush shifts, maintaining timely turnover.
- Took accurate food and drink orders using handheld POS, reducing order errors for kitchen staff.
Education
Sales And Marketing - Sales
Golden Sales
11.2022 - 09.2023
Bachelor's Degree - Information Technology
Arba Minch University
Ethiopia 10.2015 - 01.2020
Skills
- Customer Service, Hospitality, Catering Support, Bar Service, Communication, Teamwork, Multitasking, Sales Strategy
- Game dealing
- Customer service
- Conflict resolution
- Cash handling
- Team collaboration
- Time management
- Networking
Languages
English (Highly proficient), Amharic(Native)
Timeline
Game Dealer
MGM National Harbor
01.2025 - Current
Host
Mussel bar and grill
07.2024 - 06.2025
Server
Meda coffee and kitchen
04.2024
Concierge, Classic Concierge Services
01.2024 - Current
Server
Jd bar and restaurant
08.2023 - 01.2024
Sales And Marketing - Sales
Golden Sales
11.2022 - 09.2023
Sales Associate
BGIA Ethiopia
01.2021 - 01.2023
Bachelor's Degree - Information Technology
Arba Minch University
10.2015 - 01.2020