Eden Flowers
Colorado Springs,CO
Summary
Well-rounded professional committed to interacting with guests and resolving issues to increase customer satisfaction. Smoothly resolves issues, greets guests, and oversees reception at busy establishments. Polished and friendly when handling high-stress situations, using appropriate responses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Glen Eyrie Conference Center
Colorado Springs, Colorado
08.2023 - Current
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- I promptly answer the guests' many inquiries about the property's history and provide information on the facilities.
- Processed payments efficiently and maintained accurate cash handling procedures.
- Managed reservation systems to ensure accurate booking and availability records.
- Assisted in organizing events and activities for guests, enhancing their experience.
In-Home Nanny
Rosa Greene
Monument, Colorado
01.2025 - 08.2025
- Supervised children's daily activities and ensured safe play environments.
- Organized educational games and activities to promote developmental skills.
- Communicated regularly with parents about children's progress and needs.
- Developed routines that supported healthy habits and stability for children.
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
Ranch Hand/ Event Staff
Flying W Ranch
Colorado Springs, Colorado
04.2023 - 09.2023
- Collaborated with team members to implement efficient work routines.
- Worked with the owner to determine the ranch's needs.
- Provided customer service support to guests during events.
- Assisted in setting up and breaking down the event space.
- Greeted incoming guests, accepted payments, reviewed tickets, and directed guests to facility locations..
Banquet Server
Glen Eyrie Conference Center
Colorado Springs, Colorado
08.2022 - 08.2023
- Served food and beverages to guests during events promptly.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Associate of Arts - Business Administration And Management
Pikes Peak State College
Colorado Springs, CO05-2025
Skills
- Customer service
- Team collaboration
- Reservation management
- Inventory control
- Effective communication
- Human relations
- Conflict resolution
Certification
- Microsoft Office Pro
- Entrepreneur and Small Business Cert
- Quick Books cert
Timeline
In-Home Nanny
Rosa Greene
01.2025 - 08.2025
Guest Services Associate
Glen Eyrie Conference Center
08.2023 - Current
Ranch Hand/ Event Staff
Flying W Ranch
04.2023 - 09.2023
Banquet Server
Glen Eyrie Conference Center
08.2022 - 08.2023
Associate of Arts - Business Administration And Management
Pikes Peak State College
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