Edernee Hennings

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
• Designed employee work schedules to address complete operational needs.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Identified visitors' needs to offer solutions and information.

Checked sister stores and online options to locate items for customers.

Assisted customers with sales and service needs.

Met goals consistently while working independently within a team environment.

Assisted with receiving, pricing, and merchandising.

Resolved 95% of customer concerns using strong communication and conflict management skills.