Edgar Ferreiro
North Las Vegas
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
20
20
years of professional experience
Work History
General Manager
California Fish Grill
Las Vegas, NV
01.2022 - Current
- Oversaw daily operations, ensuring exceptional customer service and operational efficiency.
- Managed staff recruitment, training, and performance evaluations to enhance team productivity.
- Analyzed financial reports to identify trends, manage costs, and improve profit margins.
- Established operational standards and protocols to maintain high-quality food safety practices.
- Fostered a positive work environment through effective communication and team-building activities.
- Collaborated with vendors to negotiate contracts, ensuring quality supplies at competitive prices.
- Led initiatives to enhance guest experience through innovative menu development and service improvements.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Assistant General Manager
Chilis Resturant
Las Vegas, NV
01.2018 - 01.2022
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Mentored staff, fostering a culture of teamwork and high performance within restaurant operations.
- Implemented cost-control measures, optimizing inventory management and reducing waste significantly.
- Analyzed financial reports to identify trends, driving strategic initiatives for improved profitability.
- Oversaw compliance with health and safety regulations, ensuring a secure environment for guests and staff.
- Conducted regular performance evaluations, providing constructive feedback to support employee growth and retention.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Collaborated with kitchen staff to streamline communication and enhance food preparation processes.
- Managed scheduling of front-of-house staff to maintain optimal coverage during peak hours.
Operations Manager
Benihana
06.2016 - Current
- Oversee entire restaurant functions, front and back of the house. I was in charge of scheduling and directing my staff's daily tasks. Conduct daily pre-shift and weekly department meetings to ensure organizational efficiency. Optimize profits by controlling food, beverage, and labor cost on a daily basis. As well as continually monitor restaurant and take appropriate action to ensure great food quality and service standards.
Kitchen Manager
Outback Steakhouse
03.2010 - 06.2016
- Responsible for the entire kitchen operation including, overseeing food orders, food preparation and delivery, staffing and stock control. Have full control and accountability for teaching, developing and inspiring staff. Conforming at all times with health and hygiene regulations. Ensuring there was a seemless link between the kitchen and front of the house teams. I was also in control on special events, and the kitchen budget.
Assistant Kitchen Manager
Pei Wei
05.2006 - 03.2010
- While working at Pick up Stix, I was also Assistant Kitchen Manager at Pei Wei. In the absence of the Department Manager, I was in charge of department operations. Operations included having a skilled kitchen, preparing meals, delivery inspections, kitchen sanitation, and coaching, disciplining and training employees.
Kitchen Manager
Pick Up Stix
02.2006 - 03.2010
- Managed daily operation of the kitchen. Prepared daily production list and ensured the recipes and portions servings in an accurate way. Monitored and oversee kitchen labor, food cost, and budget requirements. I also ensured the kitchen was organized and clean, as well as examined food shipments and supplies.
Education
High School -
Las Vegas High School
06-1998
Skills
- Operating Restaurant advanced
- Kitchen Operations advanced
- Bi lingual advanced
- Computer Skills advanced
- Cooking advanced
- Great Leader advanced
- Works well under pressure advanced
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
California Fish Grill
01.2022 - Current
Assistant General Manager
Chilis Resturant
01.2018 - 01.2022
Operations Manager
Benihana
06.2016 - Current
Kitchen Manager
Outback Steakhouse
03.2010 - 06.2016
Assistant Kitchen Manager
Pei Wei
05.2006 - 03.2010
Kitchen Manager
Pick Up Stix
02.2006 - 03.2010
High School -
Las Vegas High School