Edgar Flores
Elkridge,MD
Summary
I am a U.S. Navy veteran with a seven years of experience in the IT community. I am a driven, mission-oriented IT professional focused on networks, security, infrastructure, and installation. Provided secure, efficient, and cost-effective IT solutions. Dedicated seven years as a system administrator, network engineer, hardware engineer, and IT field technician and proven as an essential addition to the IT network workforce.
Overview
7
7
years of professional experience
Work History
IT technician
Cryptologic Warfare Group 67
Fort Meade, Maryland
04.2021 - 02.2024
- IT technician for the Director of NSA's Joint Communications team; responsible for testing, planning, and providing secure communications and capabilities
- Directly supported the Director, Deputy Director, Executive Protective Unit, and additional Intelligence Community customers with a global reach
- Coordinated logistics for and was responsible for driving high-level presentations for COMUSCC/DIRNSA
- Maintained a 99.999% network availability for DIRNSA and his staff, allowing essential decisions to be made during travel and at any location visited
- Provided intensive and invaluable IT support for 60+ distinguished visitors to include cabinet secretaries, senators, congressional representatives, senior IC and Military leaders, along with senior foreign dignitaries.
Network installation/Maintenance specialist
Cryptologic Warfare Group 67
Fort Meade, Maryland
04.2021 - 02.2024
- Collaborated with customers to provide hardware installations, upgrades, removals, and various system decommission in the Data Centers
- Troubleshoot, diagnose, and resolve potential problems during equipment installations and upgrades to reduce network connectivity and power problems
- IC and DOD change Management systems expert; ensured the completion of all changes in the Data Center without prolonged outages
- Monitored and updated tickets in the change management system to ensure projects met deadline requirements
- Survey Data Center Racks to evaluate future problems with existing equipment and develop a solution to prevent the problem from occurring.
Information System Supervisor (ISS)
USS Ronald Reagan CVN76
Yokosuka, Japan
08.2017 - 10.2020
- Information Systems Supervisor (ISS) maintains operations of multi-user computer systems, virtual computer systems, and commercial off-the-shelf (COTS) software products, and performs system administration within the scope of their domain
- Responsible for monitoring and correcting system performance issues, backing up and restoring files, patching system and operating system software, maintaining software licenses, and assisting the Information Assurance (IA) team with account management and system vulnerability management
- Skilled in networking, system administration, exchange administration, database administration, and SharePoint.
Education
Information Systems Technician 'A' School -
06.2017
UPRC Bachelor in Science: Criminal Justice -
Skills
- Hardware Installation
- Troubleshooting and Diagnostics
- Technical Support
- Software Updating
- Project Coordination
- Incident Management
- Account Administration
- Call Management
- LAN/WAN
- Device Installation
- Hardware Configuration
- System Optimization
- Help Desk Support
- Computer Diagnostics
- System Maintenance
- Customer Service
- Attention to Detail
- Computer System Diagnostics Software
- Technical Documents Comprehension
- Software Upgrades
- Security Certification
- Remote Technical Support
- Highly Professional
- Active Listening
- System Configuration
- Hardware Upgrades
- Customer Communication and Empathy
- Teamwork and Collaboration
- Friendly and Patient
- Creative Issue Resolution
- Application Installations
Equipment And Software Experience
Microsoft Windows 7, Microsoft Windows 8.1, Microsoft Windows 10, Microsoft Windows 11, CISCO 6513, CISCO 2600, CISCO 3560, CISCO Catalyst 3750, CISCO Catalyst 9500 series, CISCO Catalyst 9300 series, Solarwinds products (Kiwi Syslog and ATLAS), GEMOne/GEMX, VINE Enterprise, Visio, Splunk, Layer 2 & 3 security, SEER Threat Detection, NESSUS, Fluke, Fox & Hound, Fiber light tester, VMware, vManage, CISCO 3800 series, CISCO 3925, CISCO ASR 1000 series, CISCO ISR 4400 series, CISCO ISR 4300 series, CISCO ESR 5915, JUNIPER MX480, CISCO CP-8845, CISCO 7900, CISCO 7965, CISCO 7841, TANDBERG EX60, TANDBERG EX90, CISCO DX-80, CISCO Telepresence SX20, CISCO Codec C40, CISCO Telepresence SX80, CAT5/6 UTP, STP, ST, SC, LC, MTRJ Fiber, True, Site Surveys, Plan of Action, Circuit Drawings, Installation of network equipment and cables
Relevant Qualifications
TS/SCI, CI Poly, CompTIA Security+ ce, 07/2025, COMP001022012374, CCNA, In-Progress, Seven years working as an Active Duty Naval Field IT for USS Ronald Reagan and Federal Government, UPRC BA: Criminal Justice
Timeline
IT technician
Cryptologic Warfare Group 67
04.2021 - 02.2024
Network installation/Maintenance specialist
Cryptologic Warfare Group 67
04.2021 - 02.2024
Information System Supervisor (ISS)
USS Ronald Reagan CVN76
08.2017 - 10.2020
Information Systems Technician 'A' School -
UPRC Bachelor in Science: Criminal Justice -
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