Edgar Garrido
North Hollywood,California
Summary
Skilled in appointment scheduling, client communication, and handling administrative tasks. Excelled in relationship building and problem resolution, enhancing customer satisfaction and operational efficiency. Managed high-volume calls, demonstrating effective call triaging, ensuring high-quality client and patient care.
Overview
13
13
years of professional experience
Work History
Doctor's Assistant/Client Service Representative
ACCESS Specialty Animal Hospital
Los Angeles, CA
08.2019 - Current
- Joined as a front desk receptionist in 2019, assisting with client check-ins for emergencies and scheduled appointments.
- Handled transactions ranging from hundreds to thousands of dollars and performed concierge services, aftercare assistance, and provided calming experiences during emergencies.
- Managed up to hundreds of calls/call backs per day and provided proper scheduling for all departments in the hospital.
- Transitioned to doctor's assistant role focusing on patient history intake, submitting doctor requests including blood work, urine/fecal samples, biopsies and cytology's as well as preparing them for long distance shipping.
- Prepare medications for at home use as well as call in medications to local pharmacies.
- Create and explain estimates/invoices in order to provide both staff and clients full understanding and comfort during extremely stressful times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Trained new employees to provided proper guidance within the department.
Prep and Line Cook/Service Delivery/Manager
Fresh Brothers Pizza
Beverly Hills, CA
09.2015 - 08.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines..
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Lift packages exceeding 40 pounds and stock inventory
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Opened and closed POS System
Sandwich Artist
SUBWAY®Restaurants
West Santa Monica, CA
10.2013 - 09.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Replenished serving stations with fresh food and cleaned up spills.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
High School Diploma -
Los Angeles Academy of Arts And Enterprise
Los Angeles, CA06.2013
Skills
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Call triaging
- Staff training
- Fluent in PayJunction and Care Credit
Timeline
Doctor's Assistant/Client Service Representative
ACCESS Specialty Animal Hospital
08.2019 - Current
Prep and Line Cook/Service Delivery/Manager
Fresh Brothers Pizza
09.2015 - 08.2019
Sandwich Artist
SUBWAY®Restaurants
10.2013 - 09.2015
High School Diploma -
Los Angeles Academy of Arts And Enterprise