Lindsay Hepner
McAlisterville,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Juniata Veterinary Clinic. Skilled in payment processing and customer support, showcasing exceptional organizational skills and reliability. Achieved significant reductions in client wait times through efficient scheduling, underlining a commitment to quality service and operational excellence. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
3
3
years of professional experience
Work History
Client Service Representative/Veterinary Technician Assistant
Juniata Veterinary Clinic
06.2024 - Current
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Checked in clients and collected payment at check-out
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Kept detailed records of animal treatments and medications.
Incubation Sanitation/ Candling Specialist
Maple Lawn Associates
06.2021 - 05.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Sanitized incubators by bio security standards
- Candled eggs to find the non-viable ones
- Quality Control
- Operated equipment while observing standard safety procedures.
- Maintained clean, orderly work environment free of hazards.
Kitchen Aide
North Ridge Personal Care
09.2022 - 05.2023
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Assisted in the preparation of meals
- Prepared specialty items according to residents specifications.
- Supported chefs by chopping vegetables, preparing ingredients, and assembling dishes for service.
Education
High School Diploma -
East Juniata High School
Mcalisterville, PA06.2023
Skills
- Payment Processing
- Customer Support
- Customer Service
- Quality Control
- Reliability
- Money handling abilities
- Multitasking Abilities
- Organizational Skills
Timeline
Client Service Representative/Veterinary Technician Assistant
Juniata Veterinary Clinic
06.2024 - Current
Kitchen Aide
North Ridge Personal Care
09.2022 - 05.2023
Incubation Sanitation/ Candling Specialist
Maple Lawn Associates
06.2021 - 05.2024
High School Diploma -
East Juniata High School
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