Edgar Lima
Sunrise
Summary
Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
Work History
Telehealth Technician
Tapestry Health
01 2024 - 06.2025
- Provided emotional support to patients during difficult times, promoting trust between nurse and patient through compassionate virtual/physical interactions.
- Prioritized patient safety through diligent monitoring of vital signs while discussing any concerning changes or trends with appropriate healthcare providers promptly.
- Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings.
- Safeguarded sensitive medical details by following HIPAA standards in remote consultations.
- Utilized critical thinking skills when assessing patient needs, swiftly identifying potential concerns and implementing appropriate interventions remotely.
Disability Case Manager
The Hartford
11 2017 - 8 2023
- Handled high call volume while resolving complex and severe claims using high service oriented file handling.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Conducted day-to-day administrative tasks to maintain customer information.
- Assessed and offered solutions to improve procedures and customer experiences.
- Assisted in training new employees and participated in cross-training with other departments.
- Monitored program performance and outcomes for successful delivery of services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Provided leadership, guidance and support to staff members.
Host/Kitchen Assistant Manager
Merrick's Pizza
2 2017 - 10 2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food orders and beverage deliveries, adhering to food cost and budget.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Documented reservations and communicated changes to guests
Medical Records Technician
Care Max
03 2015 - 02 2017
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained over 50 patient with confidence by keeping patient records information confidential.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Child Care Consultant
Youth, Co-Op Preparatory Charter School
9 2014 - 3 2015
- Cared for children ages 7 to 13 in nurturing and age-appropriate way.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Consulted with families to discuss activities and behaviors of each child.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Education
High-school diploma -
Hialeah Gardens High-school
Hialeah, FL06.2013
Skills
- Service Quality
- Strong verbal communication
- Managment Services
- Customer Relations
- Active Listening
- Bilingual
- Flexible and Adaptable
- Strategic planning
- Staff Management
- Negotiation
- Bilingual
Timeline
High-school diploma -
Hialeah Gardens High-school
Telehealth Technician
Tapestry Health
01 2024 - 06.2025
Disability Case Manager
The Hartford
11 2017 - 8 2023
Host/Kitchen Assistant Manager
Merrick's Pizza
2 2017 - 10 2017
Medical Records Technician
Care Max
03 2015 - 02 2017
Child Care Consultant
Youth, Co-Op Preparatory Charter School
9 2014 - 3 2015