Edgar Magana
Las Vegas,NV
Summary
Enthusiastic client services professional with strong background directly interacting with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Bartender
Leoncito
Las Vegas, NV
11.2023 - Current
- Greet customers and provide excellent customer service.
- Processed payments accurately and efficiently with the POS system.
- Provide drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Tour Manager
Icons of Classic Rock
Las Vegas, Nevada
02.2021 - Current
- Organize and coordinate travel arrangements for group tours, including flights, hotels, and ground transportation.
- Manage tour itineraries to ensure timely arrival at each destination.
- Create promotional materials for upcoming tours to increase bookings.
- Ensure all necessary documents were in order prior to departure dates.
- Monitor safety guidelines for each venue visited during the tour.
- Assist with booking entertainment venues, meals, and sightseeing activities.
- Coordinate daily operations of the tour team while traveling on-site.
Food Server
Senor Frogs
Las Vegas, NV
07.2016 - 07.2020
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2010
Skills
- Client Relations
- Complaint Resolution
- Product Knowledge
- Written and Verbal Communication
- Organizational Skills
- Leadership
- Self-Motivated
- Organization and Time Management
- Decision-Making
- Teamwork and Collaboration
Languages
English
Spanish
Affiliations
- Volunteer, Brighton Hospice (2022 - present)
Timeline
Bartender
Leoncito
11.2023 - Current
Tour Manager
Icons of Classic Rock
02.2021 - Current
Food Server
Senor Frogs
07.2016 - 07.2020
High School Diploma -
Las Vegas High School