John Fennelly
Philadelphia,PA
Summary
Enthusiastic sales and customer service professional with expertise in communication and client rapport. Driven to provide superior quality customer service. Innovative in extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
5
5
years of professional experience
Work History
Bartender
The Mulberry
01.2019 - Current
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
O9S
Pennsylvania Army National Guard
11.2020 - 07.2023
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Trained personnel to improve performance and attain mission-ready status.
- Developed and maintained positive relationships with staff in unit and in other units.
- Proved successful working within tight deadlines and a fast-paced environment.
Police Intern
Philadelphia Police Department
12.2018 - 01.2019
- Patrolled assigned streets, neighborhoods and businesses to promote security and deter crime.
- Surveilled criminal suspects and assigned locations, documenting suspect behavioral patterns for inclusion in intelligence reports.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Managed paperwork by tracking records to remain organized and maximize accuracy.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05.2020
Skills
- Sales Expertise
- Client Relations
- Product Knowledge
- Sales Goal Attainment
- Client Development and Retention
- Active Learning
- Networking
Timeline
O9S
Pennsylvania Army National Guard
11.2020 - 07.2023
Bartender
The Mulberry
01.2019 - Current
Police Intern
Philadelphia Police Department
12.2018 - 01.2019
Bachelor of Arts - Criminal Justice
Temple University
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