Edgar Orellana Reyes
Charlotte,NC
Summary
Proven leader and skilled communicator, adept at exceeding sales targets at O'Reilly Auto Parts through effective customer relations and upselling techniques. Demonstrated excellence in store maintenance and operations, alongside mentoring roles at UrbanPromise Charlotte, ensuring high standards of eam cohesion.
Overview
5
5
years of professional experience
Work History
Automotive Technician
Collection Auto Import
2023.09 - 2024.06
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Retail Service Specialist
O'Reilly Auto Parts
2022.05 - 2023.09
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
- Collaborated with team members to achieve sales targets consistently and efficiently.
- Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
Captain
UrbanPromise Charlotte
2019.09 - 2022.08
- Planned and executed activities for children K-8.
- Lead team members in both planning and execution.
- Be a role model and mentor for children K-8.
- Perform cleaning and closing tasks at the end of each day.
Education
Bachelor of Science - Computer Science And Programming
University of North Carolina At Charlotte
Charlotte, NC12.2025
High School Diploma -
Cato Middle College High School
05.2022
Skills
- Customer Relations
- Cash Handling Accuracy
- Telephone Etiquette
- Store maintenance
- Customer Service
- Opening and closing duties
- Store operations
Languages
Spanish
Native or Bilingual
Timeline
Automotive Technician
Collection Auto Import
2023.09 - 2024.06
Retail Service Specialist
O'Reilly Auto Parts
2022.05 - 2023.09
Captain
UrbanPromise Charlotte
2019.09 - 2022.08
Bachelor of Science - Computer Science And Programming
University of North Carolina At Charlotte
High School Diploma -
Cato Middle College High School
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