Edgar Paez
Humble,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
5
5
years of professional experience
Work History
Night Auditor
Marriott
09.2023 - 03.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Field Technician
North Water District Laboratory Services
09.2021 - 04.2022
- Kept detailed records of field measurements and data.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Night Audit
RAMADA INN by Wyndham
03.2021 - 08.2021
- Handled end-of-day reports, drawer balance and night audit.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Enhanced guest satisfaction by promptly addressing and resolving night audit-related concerns.
Merchandise Associate
HomeGoods
10.2019 - 03.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Lane Attendant
Max Bowl
03.2019 - 10.2019
- Helped maintain inventory levels, ordering supplies as needed to ensure seamless operations.
- Developed rapport with customers by engaging in friendly conversation and remembering names or special occasions.
Education
High school diploma -
Humble high school
Humble, TX06.2020
Skills
- Customer service
- Computer literacy
- Guest services
- Bilingual
- Driving Experience
- Front Desk Operations
- Multitasking and Organization
- Night Audit Reports
- Troubleshooting and repair
- Positive Attitude
- Retail experience
Timeline
Night Auditor
Marriott
09.2023 - 03.2024
Field Technician
North Water District Laboratory Services
09.2021 - 04.2022
Night Audit
RAMADA INN by Wyndham
03.2021 - 08.2021
Merchandise Associate
HomeGoods
10.2019 - 03.2021
Lane Attendant
Max Bowl
03.2019 - 10.2019
High school diploma -
Humble high school
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