EDGAR ROBIE
Home Depot
Pittsburgh,USA
Client service and relationship management leader with 20+ years of experience supporting U.S. institutional asset owners, including public and corporate pensions, endowments, foundations, and consultants. Trusted central point of escalation for complex, non-routine client issues, with a proven ability to build strong client relationships, develop a deep understanding of client operating models and service expectations, and deliver consistently exceptional, client-aligned service. Demonstrated impact includes raising $2.2B+ in assets, achieving Net Promoter Scores exceeding 60%, sustaining high client satisfaction through challenging market environments, and contributing consistently to business development initiatives.
26
years of professional experience
Work History
SALES SPECIALIST
3 Years 4 Months
Home Depot | 03.2023 - Current
- Generated over $1.7 million in sales, significantly contributing to store financial performance and consistently exceeding assigned sales quotas.
- Engaged 5-10 customers daily through proactive, consultative, interactions, building lasting trust, loyalty, and repeat business.
- Served as the primary point of contact for customers, expertly guiding them through the entire sales process from needs assessment and product selection to project planning and completion.
- Maintained comprehensive, up-to-date product knowledge across departments to provide tailored recommendations that aligned with customers' project goals, budgets, and timelines.
- Selected by leadership to join the store safety committee, ensuring full compliance with Home Depot safety protocols and helping foster a secure working environment.
Area Developer
3 Years 7 Months
i9 Sports - Wexford, PA | 05.2020 - 12.2023
- Owned end-to-end client lifecycle and operational success for the nation's largest youth sports provider, serving 300+ families annually in a fast-paced, seasonal environment delivering exceptional, client-aligned service tailored to diverse needs and expectations while maintaining high retention and satisfaction (Net Promoter Scores above 60%).
- Served as central point of contact and escalation for families, corporate partners (Dick's Sporting Goods, Buffalo Wild Wings, Sport Clips), and venues; proactively anticipated issues, facilitated timely/structured communication (weekly parent emails, program updates/changes), and resolved complex/non-routine inquiries to ensure transparency, consistency, and superior client experience.
- Cultivated deep, long-term relationships with hundreds of families, corporate partners, and venues, driving sustained business growth and loyalty through disruptions including the COVID-19 pandemic.
- Championed continuous service improvement initiatives, including optimized workflows, staff training protocols, and enhanced information flow boosting operational efficiency and overall client satisfaction.
Co-Owner
11 Years 5 Months
Just Between Friends - Wexford, PA | 07.2012 - 12.2023
- Drove substantial business growth, achieving over $900,000 in sales during peak year (2019) through strategic event planning and execution of large-scale children's consignment pop-up sales.
- Identified, negotiated, and secured four new high-traffic sales venues, including short-term leases for a combined 20,000 sq. ft. across multiple Greater Pittsburgh locations, expanding market reach and event capacity.
- Cultivated and maintained strong, long-term partnerships with venue owners and contacts, resulting in multi-year, recurring use of premier facilities and reliable operational stability.
- Elevated customer experience and loyalty by prioritizing exceptional service quality, contributing to high repeat participation from consignors and shoppers.
- Elected by peers as Franchisee Representative for the Eastern Region (January 2019 January 2023), advocating for franchisees, resolving operational challenges, and driving system-wide improvements and efficiency.
- Earned the Largest First Fall Sales Award (2015 and 2017) for achieving record-breaking sales volumes within the national Just Between Friends franchise network.
Director, Consultant Relations
2 Years 4 Months
ClearArc Capital, Inc - Pittsburgh, PA, USA | 04.2014 - 08.2016
- Built and managed trusted relationships with national institutional consultants and plan sponsors by leveraging knowledge of their operating models and service expectations, utilizing CRM systems to track interactions, maintain comprehensive client profiles, and deliver customized solutions securing three new product approvals and $200M+ in new assets under management.
- Served as central point of contact and escalation, proactively anticipating client needs and potential issues, resolving complex/non-routine inquiries, and facilitating transparent communication across client organizations using CRM tools to ensure real-time visibility into relationship history, feedback, and service requirements for superior client experience, retention, and satisfaction.
- Collaborated closely with cross-functional teams (investment, legal, marketing, performance) to navigate internal resources, gather actionable insights from CRM data, and deliver tailored communications, presentations, and strategies aligned with each client's investment goals and evolving needs - demonstrating strong ability to improve service delivery today and build better, future-ready client solutions.
- Drove continuous service improvement by enhancing processes, tools (including CRM protocols and integrations), and protocols to increase consistency, speed, transparency into service performance, and overall quality; provided operational insights and guided service evolution based on client feedback and in-depth knowledge of their expectations and changing requirements.
MARKETING REPRESENTATIVE
10 Years 1 Month
Federated Hermes - Pittsburgh, PA | 02.2004 - 03.2014
- Built and sustained strong, long-term relationships with US asset owners (public/corporate pensions, endowments, foundations, defined benefit/defined contribution plans, Taft-Hartley, corporate, and insurance entities), developing a deep understanding of their investment goals and service requirements to deliver exceptional, client-aligned support and drive retention.
- Served as primary client liaison and key point of contact, proactively facilitating transparent communication anticipating needs, and resolving complex/non-routine issues to ensure superior client experience and satisfaction.
- Utilized CRM tools to manage prospect and client communications, track relationship history and pipeline activity, maintain accurate client profiles, and provide real-time insights - enabling proactive service delivery, transparency into client needs, and enhanced responsiveness.
- Collaborated closely with cross-functional teams (portfolio managers, sales, client service, marketing) to navigate internal resources, gather up-to-date insights, and deliver customized marketing materials, proposals, presentations, and strategies precisely aligned with each client's investment philosophy and service expectations - demonstrating ability to improve service delivery and build better, future-ready client solutions.
- Contributed to business development and financial growth by generating over $2 billion in new assets through trusted relationships, consultative engagement (including finals presentations, client reviews, and industry conferences), and a commitment to exceptional client service; recognized for detail orientation, multi-priority management, and continuous enhancement of client interactions.
INTERNAL SALES REPRESENTATIVE
3 Years 2 Months
Federated Hermes - Pittsburgh, PA | 12.2000 - 02.2004
- Supported consultant and plan sponsor relationships by managing high-volume, time-sensitive communications, strengthening firm responsiveness and ensuring accurate, timely information flow into early-stage RFP and due-diligence processes.
- Developed a strong understanding of consultant service expectations, institutional operating models, and due-diligence requirements, building a foundation for advanced RFP/RFI/DDQ project management and client service leadership in subsequent roles.
- Acted as a key coordination point across internal teams to gather accurate, up-to-date product, operational, and performance information, facilitating clear and consistent communication aligned with client and consultant expectations.
- Established repeatable communication practices, templates, and workflows that improved turnaround times, content accuracy, and transparency across RFP, RFI, and DDQ submissions- contributing to a more scalable, high-quality client service model.
- Demonstrated strong attention to detail, prioritization, and responsiveness while supporting business development efforts and enhancing the overall client and consultant experience.
Education
Bachelor of Science
Allegheny College - Meadville, PA
05.2000
Skills
Sales
Business Development
Relationship Management
Customer Engagement
Needs Assessment
Product Selection
Project Planning
Product Knowledge
Accomplishments
- Chairman's Club Federated Hermes (2008, 2009)- Top recognition for excellence in client impact, relationship management, and performance.
- Earned the Largest First Fall Sales Award (2015 and 2017) for achieving record-breaking sales volumes within the national Just Between Friends franchise system.
- Elected Franchisee Representative (2019- 2023)- Led cross-franchise process improvements and operational enhancements across multi-state network.
Timeline
SALES SPECIALIST
Home Depot
03.2023 - CurrentRead more
Area Developer
i9 Sports
05.2020 - 12.2023Read more
Director, Consultant Relations
ClearArc Capital, Inc
04.2014 - 08.2016Read more
Co-Owner
Just Between Friends
07.2012 - 12.2023Read more
MARKETING REPRESENTATIVE
Federated Hermes
02.2004 - 03.2014Read more
INTERNAL SALES REPRESENTATIVE
Federated Hermes
12.2000 - 02.2004Read more
Allegheny College - Bachelor of Science,
Read more