Edgar Sanchez
Dallas,TX
Summary
Results-oriented professional with a strong customer service background, seeking to transition into Information Technology. Exceptional communication and problem-solving skills, combined with a passion for technology. Proven ability to provide outstanding support, troubleshoot technical issues, and deliver superior customer experiences. Adaptable and quick to learn new technologies in fast-paced environments. Committed to continuous learning and professional development to stay current with emerging IT trends. Seeking an opportunity to contribute to an IT team and provide excellent technical assistance to end users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retention II Call Center
State Farm Mutual Automobile Insurance Company
11.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Identified changing customer needs and adapted service strategies to meet them.
Parts & Supplies Clerk
Wal-Mart Optical Lab
06.2021 - 11.2022
- Interacted with various suppliers and vendors via e-mail and phone to ensure parts & supplies are readily available for our customers.
- Ensured customer satisfaction by assisting and answering questions about supplies.
- Performed data entry duties with the information & feedback provided by the customers.
- Maintained accurate inventory with company provided software and hardware.
Sales Associate
Nordstrom
02.2015 - 09.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Worked to ensure neat and attractive sales environment, and assisted in setup of visual displays.
- Maintained up-to-date knowledge of all retail promotions and fashion trends.
Retail Associate
Nordstrom Rack
06.2013 - 02.2015
- Assisted customers with variety of transactions through seamless and friendly experience.
- Achieved All Star status for going above and beyond employer expectations.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2009
Skills
- 71 WPM Typist
- Technical knowledge on MacOS and Microsoft Windows
- Basic computer hardware knowledge
- Problem-solving
- Customer service
- Communication skills
- Time management
- Attention to detail
- Adaptability and learning mindset
- Teamwork and collaboration
- Documentation
Certification
Google IT Support Professional Certificate
Languages
Spanish
Native or Bilingual
Timeline
Retention II Call Center
State Farm Mutual Automobile Insurance Company
11.2022 - 03.2023
Parts & Supplies Clerk
Wal-Mart Optical Lab
06.2021 - 11.2022
Sales Associate
Nordstrom
02.2015 - 09.2020
Retail Associate
Nordstrom Rack
06.2013 - 02.2015
High School Diploma -
Duncanville High School
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