Edgardo Rosa Perez
Community Health Worker
Cleveland,OH
Summary
Energetic patient advocate offers resolution for patient centered disparities paired with outstanding time management and multitasking skills. Diligent team member with 8 years of experience helping the community with medical and social needs and resolving common issues. Enthusiastic and friendly team player dedicated to maintaining a positive attitude focused on taking the best care possible of the patient. attitude focused on customer satisfaction.
Overview
9
9
years of professional experience
Work History
Community Health Worker
Cleveland Clinic
Cleveland, OH
09.2023 - Current
- Handled research and administrative tasks to support community outreach and program initiatives.
- Applied concise time-management to meet deadlines.
- Assisted individuals with navigating health care systems, appointments and classes.
- Delivered healthy living and disease management information to specific population groups.
- Educated patients on options to assist in making informed decisions.
OPD Associate
Walmart
Elyria, OH
09.2022 - 11.2023
- Answer customer questions and provide store information.
- Build and maintain relationships with peers and upper management to drive team success.
- Support management team to facilitate task completion and meet performance goals.
- Arrange and stock new merchandise following placement directions.
Community Health Worker - Intern
Cleveland Clinic
Cleveland, OH
04.2023 - 09.2023
- Handle research and administrative tasks to support community outreach and program initiatives.
- Return calls and emails under departmental policy.
- Apply concise time-management to meet deadlines.
- Answer calls and interact with community members to provide information on advocacy services.
- Educate clients on options to assist in making informed decisions.
- Help people enroll in programs, arrange transportation and coordinate paperwork.
Patient Coordinator
M.M.M. Holdings
San Juan, PR
05.2021 - 08.2022
- Provided data entry, admission and discharge of patients and handling calls from a USA Queue.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
- Passionately focused on providing care and assistance to patients during times of illness or injury.
Bilingual Retention Specialist
State Farm
Tempe, AZ
10.2019 - 05.2021
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Referred unresolved customer service issues to designated departments for investigation.
GM Manager
Walmart
West Palm Beach, FL
03.2019 - 10.2019
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Sales Associate
Walmart
Cleveland, OH
12.2017 - 03.2019
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
Package Handler
UPS
Highland Heights, OH
12.2017 - 01.2018
- Assisted in loading delivery trucks with prepared packages.
- Palletized boxes to increase movement and shipment efficiency.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Secured items in truck by strapping over protective padding.
- Used digital database to keep records of units and stock moved.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Valet Parking Supervisor
Valera Parking Services
San Juan, PR
03.2015 - 12.2017
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Coordinated valet service for large groups, special events and daily guest loads.
- Managed VIP arrivals and departures with smooth and professional approach.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Education
Certification Program - Certified Health Community Worker
Cleveland State University
Cleveland, Ohio06.2033
Associate of Science - Radiology
Edic College
Caguas06.2017
High School Diploma -
Escuela Superior Acreditada Urbana
Aguas Buenas05.2014
Skills
- Relationship Building
- Attention to Detail
- Decision Making
- MS Office
- Data Entry
- Reliable and Punctual
- Creative Problem Solving
- Verbal and Written Communication
- Client Engagement
- EMR Charting
Languages
- Bilingual - English and Spanish
Timeline
Community Health Worker
Cleveland Clinic
09.2023 - Current
Community Health Worker - Intern
Cleveland Clinic
04.2023 - 09.2023
OPD Associate
Walmart
09.2022 - 11.2023
Patient Coordinator
M.M.M. Holdings
05.2021 - 08.2022
Bilingual Retention Specialist
State Farm
10.2019 - 05.2021
GM Manager
Walmart
03.2019 - 10.2019
Package Handler
UPS
12.2017 - 01.2018
Sales Associate
Walmart
12.2017 - 03.2019
Valet Parking Supervisor
Valera Parking Services
03.2015 - 12.2017
Certification Program - Certified Health Community Worker
Cleveland State University
Associate of Science - Radiology
Edic College
High School Diploma -
Escuela Superior Acreditada Urbana
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