Edie Y
Lake Mary,FL
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Outback Steakhouse. Proven ability to enhance guest satisfaction through effective upselling and relationship management, while maintaining accurate cash handling and order accuracy. Committed to fostering a welcoming atmosphere and driving sales growth.
Overview
4
4
years of professional experience
Work History
Server
BOCA
06.2025 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to coordinate meal timing and special dietary needs for guests.
- Upsold menu items effectively, enhancing guest dining experience and increasing overall sales revenue.
- Resolved customer complaints swiftly, maintaining a positive dining environment and customer satisfaction.
Bartender/Expo
Outback Steakhouse
09.2022 - Current
- Mixed cocktails and beverages following standardized recipes for consistent quality.
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Operated POS system efficiently to process transactions and manage tabs accurately.
- Maintained cleanliness and organization of bar area to uphold safety standards.
- Assisted in training new bartenders on procedures, drink preparation, and customer service skills.
- Engaged with guests to create a welcoming atmosphere, fostering repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Pharmacy Technician
Hobbs Pharmacy
10.2021 - 08.2022
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained accurate inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Learned to process prescriptions using pharmacy management software efficiently.
- Communicated effectively with healthcare professionals regarding medication inquiries and patient needs.
- Collaborated with team members to enhance workflow efficiency during busy periods.
Education
High School Diploma -
Winter Springs High
Winter Springs, FL05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Order accuracy
- Guest relations management
- Relationship management
- Tableside etiquette
- Food sales and promotion
Accomplishments
2 Time National Champion Cheerleader
Regional and State Champion Weight Team
Captain League Champion Softball
Mentor and Cheer Coach
Promoted 5 times and Outback Employee of the Month December 2024
Member of Outback Expansion Training Team
Recognize Outstanding Service Boca
Timeline
Server
BOCA
06.2025 - Current
Bartender/Expo
Outback Steakhouse
09.2022 - Current
Pharmacy Technician
Hobbs Pharmacy
10.2021 - 08.2022
High School Diploma -
Winter Springs High