Edinson Villacis
The UPS Store Inc.
Jersey City,NJ
3
Languages
1
year of professional experience
Results-oriented individual with a solid background in customer service and team collaboration. Known for effectively resolving customer inquiries and fostering positive relationships, ready to leverage these skills to enhance business operations.
Work History
Sales Associate
2 Months- Operated point-of-sale system efficiently to process transactions accurately.
- Assisted customers with shipping solutions and product selection for optimal service experience.
- Collaborated with team members to resolve customer inquiries and ensure satisfaction.
- Maintained inventory levels and organized merchandise displays to enhance store presentation.
- Implemented efficient filing systems for shipping documentation to streamline operations.
- Developed strong product knowledge to provide tailored recommendations to customers.
- Trained new associates on store policies, procedures, and customer service best practices.
Head Waiter /Restaurant Cashier
1 Year- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated dining room operations, optimizing table turnover and enhancing guest experiences.
- Trained new staff in menu knowledge, service techniques, and restaurant policies.
- Assisted in inventory management, tracking stock levels to ensure availability of menu items.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Handled customer complaints professionally, fostering positive relationships and loyalty.
- Adapted quickly to changes in store policies and promotions, demonstrating flexibility.
- Supported promotional initiatives through effective product placement at checkout stations.
- Welcomed customers at the entrance to create a friendly atmosphere entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Arts - Art History
High School Diploma
- Awarded: New Jersey Seal of Biliteracy - Spanish
- Completed 13 AP courses in 4 Various Fields: Mathematics, Social Sciences, Sciences, and World Language
- Relevant Coursework through UPenn, The Wharton School and Cornell University: Personal Finances & Business Management
- 4.317 Weighted GPA
- Summa cum laude graduate
- Capstone Project: 101 into the Colombian Armed Conflict - Understanding the Barriers & Systematic Issues left behind the Conflict , Lead Research Member tasked into understanding and researching Colombia's 60 Year Long Conflict through multiple lens.
Skills
Customer service
Problem-solving skills
Time management
Multi-tasking strength
Inventory management
Teamwork and collaboration
Interpersonal communication
Analytical skills
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
French
Elementary
Interests
Avid Reader
Documenting and sharing travel experiences.
I enjoy helping others and giving back to the community.
Cooking
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
Participating in local clean-up initiatives.
Offering time and support to shelters for the homeless
women
and animals.
Timeline
Sales Associate
The UPS Store Inc.
06.2026 - CurrentRead More
Head Waiter /Restaurant Cashier
Balaji Bhavan
06.2025 - 06.2026Read More
Saint Peter's University
Bachelor of Arts from Art History
Read More
Hoboken High School
High School Diploma
Read More