Summary
Overview
Work History
Education
Skills
Timeline
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EDISON MARKU

Astoria

Summary

Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Isabelle’s Osteria. Proven ability to enhance guest experiences through personalized service and effective communication. Skilled in cash handling and fostering guest engagement, consistently driving sales growth and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Server

Isabelle’s Osteria
08.2024 - Current
  • Provided exceptional customer service to enhance guest dining experiences.
  • Coordinated food and beverage orders with kitchen staff to ensure timely delivery.
  • Maintained cleanliness and organization of dining area to comply with health standards.
  • Assisted in training new servers on menu items and service protocols.
  • Collaborated with team members to optimize workflow during peak service hours.
  • Resolved guest concerns promptly to maintain high satisfaction levels.
  • Suggested menu items and specials based on customer preferences to drive sales growth.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barista

Ostro Cafe
01.2025 - 07.2025
  • Prepared high-quality coffee beverages according to established recipes and techniques
  • Maintained cleanliness of workstations and adherence to health and safety standards
  • Assisted customers in selecting menu items, enhancing overall dining experience
  • Operated espresso machines and brewing equipment with precision and care
  • Implemented inventory management practices for coffee supplies and ingredients
  • Resolved customer inquiries and complaints, ensuring satisfaction with service quality

Server

Arka Art Restaurant
03.2020 - 05.2024
  • Accurately processed transactions using point-of-sale system for efficient billing.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Master of Science - Business Administration

Europian University of Tirana
Tirana,Albania
06.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Barista

Ostro Cafe
01.2025 - 07.2025

Server

Isabelle’s Osteria
08.2024 - Current

Server

Arka Art Restaurant
03.2020 - 05.2024

Master of Science - Business Administration

Europian University of Tirana
EDISON MARKU